Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Prompt polite chat to get a question…
Prompt polite chat to get a question answered. We have been using Fetch since we got our pup and have been totally satisfied!
Insurer: Fetch Canada
By: Brenda Butchart
Great per insurance
It was easy to file a claim online. I would get emails every step of the way concerning the claim. When I called to obtain the insurance, the gentleman I spoke to was very friendly and helpful.
Insurer: MetLife
By: Customer Sue Ammon
Watch your premiums
I was a policy holder for 8 years. Last June they more than doubled my premiums without notifying me or asking for my approval. Since they do not send any monthly statement, I did not notice until several months later, but they refused to reimburse the difference. They could not even give me a good explanation for why my premiums went up so much since my pets are healthy and I had never filed a claim. If you get insurance from them, make sure to keep a sharp eye on your premiums and know they can suddenly spike without any approval from the policy holder.
Insurer: Healthy Paws
By: Michael Jacobs Goard
Great company
Took my call right away. Helpful, answered all questions Always fast with reimbursements
Insurer: Nationwide
By: customer
Two things made this experience great:
Two things made this experience great: 1. Prudent Pet has a very significant and well thought out Orthopedic Waiver policy that should interest all dog owners 2. Delaney MonteCalvo who recommended the waiver is extremely knowledgeable and provided a clear understanding of the waiver policy. Delaney's care for the customer, her personality and I hope love for the Golden Retriever made the decision easy for the Waiver.
Insurer: Prudent Pet
By: Ron Pilz
Started off bad and ended great
Our inital experience was not great with Fetch. Our 3 year old dog suddenly died without any signs or symptoms. We contacted Fetch to cancel our policy and were not advised of any benefit for our dogs death and was not expecting one. We called our breeder to tell them of our dogs death and they advised us that Fetch had a Sudden Death clause in their policy. We contacted Fetch and were provided all necessary paperwork. We completed the paperwork and emailed them all attachments. Within days we received a denial of our claim. We contacted Fetch again (#3) and were advised that no one read all the attachments. Our claim was resubmitted. The next day we received another denial because they again, didn't read all the documents. Our 4th call went very well. Kaitlyn B was compassionate and very professional. She reviewed all of our documents and had a few additional questions. She assured me that our case was being expedited and we would hear back in a few days. Kaitlyn B advised that she would personally call us back to follow up this case. Within 2 hours we received an email that our claim was accepted and we would receive our entitled settlement. Kaitlyn called me back the next day to make sure I received the email. Kaitlyn B should be commended for her compassion, attention to detail, and her professionalism. She should be teaching others how to handle these situations. Thank you.
Insurer: Fetch
By: Bill Peacock
I am highly impressed by Spot Pet…
I am highly impressed by Spot Pet insurance. My giant schnauzer had to have ACL surgery and the process of submitting my claim, required documents, vet information, etc. was easy. When I had questions, their customer reps have all been extremely helpful, professional and all have asked, “How is Charlie doing today?”. My claim and reviewed and approved in two weeks. I highly recommend Spot Pet insurance!
Insurer: Spot
By: Juan Small
The file was reviewed quickly
The file was reviewed quickly, a request for more info sent and once received, the claim was paid immediately
Insurer: MetLife
By: joel
I’ve had a great experience with Pets…
I’ve had a great experience with Pets Best Insurance. They process claims pretty quickly, which makes a big difference when you’re dealing with vet bills. It also gives me peace of mind knowing I don’t have to hesitate about taking my pet to the vet or emergency hospital if something happens. Having that safety net really helps when you just want to focus on your pet’s health.
Insurer: Pets Best
By: Amanda
Claims get paid in a timely mannor
Spot pet insurance offers superior service, good customer support and they pay the claims. I highly recommend Spot Pet Insurance
Insurer: Spot
By: Leonard Petillo