Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Impossible to reach by phone
In my experience, the company is impossible to reach by phone for any questions; also you can save clients a lot of time by cutting useless informercial from the phone menu maze.
Insurer: Pets Best
By: Anna Perfilyeva
Trupanion is amazing in every aspect of…
Trupanion is amazing in every aspect of their service. They are a blessing when you and your bed need help most. So grateful we have them for both dogs. Ann
Insurer: Trupanion
By: Ann Armstrong
Deny claims and refuse to pay/apply towards deductible
2 months in my dog had an ear infection and they denied the bill as pre-existing. There was NOTHING pre-existing and there is no way I would pay $70 a month for insurance and then allow my dog to suffer for 2 months just so it could be applied to my deducible anyway. Attempted to cancel and it was a 15 minute wait on hold with high pitched flute type music (trying to drive you insane so you hang up).
Insurer: Pets Best
By: Michele P
Best Pet Insurance we have ever had
Pumpkin Pet Insurance is the best pet insurance we have ever had. Pumpkin’s Customer Service and quick response to claims are both exceptional. All questions are quickly and thoroughly addressed. Making a claim is so easy. The turn around time for reimbursement for claims is very quick as well. We could not be happier.
Insurer: Pumpkin
By: Joe Ansell
Filing Claim with Ease
My pup had an emergency visit which was very much an unexpected event. Luckily, I had Spot Insurance to help. I went on the website, downloaded the needed documentation and then waited for a response, which took about 2 weeks. My claim was accepted with ease. Within 10-15 days, a check arrived. Spot gives me peace of mind knowing my pups are covered. Thank you for making things simple!
Insurer: Spot
By: Cristina Rodriguez
Frustrating 4-Month Claim Dispute Experience
My dog had heartworm, and Pets Best continued to tell me it would not be covered because they believed it was a pre-existing condition. They were confusing it with my dog’s lumps, which were a separate pre-existing issue. It took hours of being on hold just to finally speak with an agent, and even then I still had to file a dispute because they were not going to return any money after we had already spent close to $2,000. My vet even had to write a letter proving and showing the facts that my dog had heartworm and that it was not related to the previous condition involving the lumps. The whole process was extremely frustrating. We were very close to ending our membership, but we had already spent so much money on the policy that we felt stuck continuing it. It also took them a very long time to review and process the disputed claim, even after we submitted clear evidence from our vet. All in all, we waited over four months to receive any money back, which was extremely frustrating and disappointing. Overall, the experience was very disappointing, especially considering how much time, effort, and money we had already invested.
Both of my cats got an upper…
Both of my cats got an upper respiratory infection at the same time. One was so sick that he had to stay at the VET for a week. SPOT could not have made it easier to submit their claims. I snapped photos of the bills, answered a couple of questions and 2 days later, the money was in my account. YAY!!
Insurer: Spot
By: Sheryl West Fritz
Easy to claim
Easy to claim. Fast results. Great company!
Insurer: Pumpkin
By: June Garcia
Dismissive Customer Service and Wasted Money
Customer service was incredibly unhelpful and dismissive. This experience made the trauma of my pet's end of life very disappointing, upsetting and I felt incredibly unsupported. I also felt that the cost spent over the 12 years of my pet's life for pet insurance coverage has been an absolute waste based on this experience. I have spent thousands with this company to be completely dismissed for minor issues (stating all claimed medical visits were due to underlying issues with no medical evidence of such) or being told my pet's euthanasia would be covered with reimbursement when it was applied towards the deductible of a canceled policy for a pet that was no longer living. It is incredibly disappointing to place your trust in a company and to have them not be helpful, and customer service inconsistent, when you need it. I would not recommend this company to any other pet owners unless you want to do most of the work for their customer service team.
Insurer: Pets Best
By: J
Trupanion claim that they requested my…
Trupanion claim that they requested my dog records without my consent from my dog vet . I call my veterinarian office and speaking with the manager on 3/05/ 2026. No one not even my veterinarian office is to give out any records with our my consent or signature PERIOD! TRUPANION!!!!!!!!
Insurer: Trupanion
By: ERIKA S WYNN