Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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MetLife 10 stars!!!
MetLife is by far is the best out there for pet insurance. The process for claims is easy and the customer service is unmatched. They have heart and compassion and that’s what is important when you’re selecting insurance for your whole heart 🐱
Insurer: MetLife
By: Marie Dee
Avoid Pets Best
My claim was denied for a pre existing condition completely unrelated to the claim. Customer service is terrible and I spent hours on hold on to be told about a lengthy appeal process. I canceled the policy, never received my refund and spent hours on hold again chasing it down. Horrible company.
Insurer: Pets Best
By: Colin
The Right Choice
The price & service provided were what I’d been looking for. Thank you for helping me & my pet
Insurer: Nationwide
By: JANE SUROVIK
We were advised that we would get 100%…
We were advised that we would get 100% reimbursement back. Almost every time we called, we felt rushed off the phone.
Insurer: MetLife
By: customer
Healthy Paws Insurance
I have 3 dogs and they are all covered by Healthy Paws Pet Insurance. I am very happy with this company. All three of them are Frenchies and one of my dogs is sickly. I think he has 90 claims. Healthy Paws handles the claims very quickly. They never denied any claims over the past 10 years. The reimbursement is directly deposited into my bank within a few days. They really care about my animals. Having this insurance has definitely made a difference in what I have been able to provide for my dogs. I strongly recommend this insurance!
Insurer: Healthy Paws
By: Pamela schreiber
The company came through in a timely…
The company came through in a timely fashion although documentation had to be resubmitted. But they were compassionate during a hard time.
Insurer: Spot
By: David
Great insurance company ♥️Thank you for…
Great insurance company ♥️Thank you for your fast service ☀️
Insurer: Spot
By: Viktoriia Derevliuk
Great Pet Insurance agents
My agent was super helpful and very nice. She answered all my question and was very detailed. Thank you so much!
Insurer: Nationwide
By: Stacey Haley
Art was super nice and helpful in…
Art was super nice and helpful in signing me up for my policy.
Insurer: Nationwide
By: customer
Ease of buying pet insurance has been…
Ease of buying pet insurance has been made possible when I talked to Brandi from Prudent Pet Insurance and she was very helpful and professional throughout the process. Thank you Brandi!
Insurer: Prudent Pet
By: Viay Kataram