Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Peace of mind
Knowledgeable ,professional and pleasant.
Insurer: Pumpkin
By: Gail
The ease of working with Pumpkin has…
The ease of working with Pumpkin has always been a pleasure
Insurer: Pumpkin
By: Maureen Therrien
The best insurance policy
The insurance is accepted at many clinics so I can take my pets where I prefer. The rates are excellent and affordable. They also answer the phones and clear up any confusions
Insurer: ASPCA
By: Deanna J. St. Peter
Met Pet does what they say they will.
Customers service is great! While most claims are so easy to do online, customer service is so available and so kind. Company does what they say they’ll do.
Insurer: MetLife
By: Gayle Tulipano
My wellness exam was misread.I was told…
My wellness exam was misread.I was told it was read by an automated system. Still waiting on the correction. The representative was very helpful.
Insurer: Pets Best
By: customer
Outstanding Insurer
We insured our cat for three years with MetLife. We were delighted with the coverage and rapid claim payment. When we had to put our cat down owing to cancer, we were even more impressed with the firm. When speaking with the customer service agent about the cat's death, she was so compassionate and empathic. Plus, she ensured that the coverage was terminated on the cat's date of death and informed us of the amount of the pro-rated premium that we would get. In addition, we received a sympathy card from MetLife, as well as an e-mail informing us of free pet grief counseling that we could pursue. We would use MetLife again should we get another pet.
I am very impressed with Pumpkin
I am very impressed with Pumpkin. They have been very helpful and responsive. So glad I got the insurance.
Insurer: Pumpkin
By: customer
Ive been with healthy paws for 5 years…
Ive been with healthy paws for 5 years covering all 3 of my animals. I have one cat with allergies and a skin condition, my other cat who has been suffering threw urninary blockages and a husky that has had her fair share of emergency vet visits. I have never once had an issue with them or their process or payments. Everything runs so smoothly from beginning to end that I never have to worrie about taking my animals to the vet. This is probably one of the smartest decisions you can make for your animals. Mine will be healthy paws babies for as long as they live. Thank you healthy paws!
Insurer: Healthy Paws
By: Kori Allen Sanchez
Easy claim filing
Easy claim filing. Quick response and payment.
Insurer: Spot
By: Esther Adams
Claim submission
Always easy to submit a claim and claim support has been very helpful. This insurance has been very important and worth the investment!
Insurer: Embrace
By: Consumer