Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Such an easy process to submit…
Such an easy process to submit paperwork and seems to be a quick process of reviewing and getting reimbursement in a timely manner--this is our first time using pet insurance so hope it continues to be this easy.
Insurer: Fetch
By: Bernice
Peace of mind
When my pet is ill it is comforting to know that Trupanion is there to help. They are very responsive and settle my claims quickly
Insurer: Trupanion
By: Sue Budenz
I have been extremely happy with…
I have been extremely happy with MetLife Pet Insurance.. I am currently on my 4th year coverage for my Golden Retriever.. They are there with a phone call to answer any questions I may have. And they are fast with reviewing my claims and reimbursement.
Insurer: MetLife
By: KAREN
Quick response and favorable outcome
Quick response and favorable outcome. Funds deposited electronically. What's not to like? I normally don't make recommendations, but I've been remarkably impressed with my pet insurance through Met-Life, so I recommend them whenever it comes up.
Insurer: MetLife
By: Rob
Outstanding Service
Fetch has been outstanding dealing with processing claims and reimbursing. I have had good luck with them and will keep them as my insurance carrier.
Insurer: Fetch
By: Rose
Could not be more pleased with Fetch…
Could not be more pleased with Fetch and the way they handled my cat’s claim. Fantastic company!
Insurer: Fetch
By: Brooke Mulholland
Easy process
Our insurance sure did come in handy when our dog was diagnosed with elbow dysplasia. The Fetch app made submitting all of our documents easy and the entire process was easy and the payment from fetch was quick!
Insurer: Fetch
By: Elizabeth
very helpful very clear easily…
very helpful very clear easily understood
Insurer: MetLife
By: Rick Felberbaum
The representative I spoke to was very…
The representative I spoke to was very nice and helpful.
Insurer: Trupanion
By: Debra
Fetch was great in handling our claims
Fetch was great in handling our claims. We had an emergency situation with our dog and knowing that the care would be covered allowed us relax and not worry as much.
Insurer: Fetch
By: Peter