Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Always easy to communicate with Embrace
I was asked to write a follow up regarding submission of an invoice that got tweaked somewhere along the way. Was No problem whatsoever. Embrace made it easy to email a new copy without going through the rest of the process again. The claim was paid the same day. They were very helpful as they always are. We truly appreciate a business that is so easy to deal with.
Insurer: Embrace
By: susan s
Amazing
Quick and easy claim process. Customer service is easily accessible, friendly, and able to address concerns quickly. Would stick with MetLife forever
Insurer: MetLife
By: Customer G. L.
I spoke to customer service
I spoke to customer service . The benefits were explained to me. I recently upgrade my police to cover grooming which I really needed since I have my Maltipoo groomed every 4 weeks. I am pleased so far with this policy .
Insurer: Embrace
By: Sandy Schneider-Gonzalez
I love MetLife pet insurance!
I love MetLife pet insurance! Their customer support when choosing a plan for both my cat and dog was unmatched. They really helped select the perfect plan for us. Reimbursement is so easy through the app! I’ve never had a problem being reimbursed in a timely manner. Absolutely worth the money!
Insurer: MetLife
By: Katie
Reliable, responsive provider
We've had metlife pet insurance for at least a couple of years now. Payouts are prompt and consistent, and customer service is very knowledgeable and kind.
Insurer: MetLife
By: Grace
If I could give zero stars
If I could give zero stars, I would. We signed up for Embrace Pet Insurance believing it would help when our dog needed medical care, instead, it’s been nothing but a nightmare. After paying over $2,500 in vet bills (for issues Embrace was supposed to help cover), they spent months ignoring my messages and emails. They kept charging us for four full months of “coverage” before finally deciding they wouldn’t cover anything. Our dog was diagnosed with a lipoma (a benign fatty tumor), and somehow, Embrace used that to exclude every single future dermatological condition, including cancer. To make matters worse, they even denied coverage for an acute ear infection, claiming it was related to the lipoma. That’s not only absurd, it’s unethical. I repeatedly emailed and called, and every time they blamed “missing documents” that our vet had already sent multiple times. It’s hard not to feel like this was all just a way to squeeze more money out of us while delaying any real response. We paid hundreds of dollars in premiums for “insurance” that did absolutely nothing. I’ve never experienced such a blatant bait-and-switch. Save yourself the stress and heartache, do not trust Embrace Pet Insurance. They took our money, refused to communicate, and left us with thousands in bills they were supposed to help with.
Insurer: Embrace
By: Alexis Bartschi
Great pet insurance company
Great pet insurance company. The website is very easy to navigate, claims are easy to be made and you are reimbursed very quickly. You can also access information about what is covered and not covered very easily. Customer service is caring and competent. We will use Embrace in the future.
Insurer: Embrace
By: Cathy
Folk were able to provide clear
Folk were able to provide clear, detailed information.
Insurer: MetLife
By: Customer
Do Better!
Like customer service, Dislike claim process, dislike time it takes to pay.
Insurer: MetLife
By: Scott Zimmer
Long claim processing time frame
Advertisement for metlife and when you are signing up highlighted quick claim process. It doesnt say 7-10 days or longer to review & process claims. It is in the handbook very deep its not something clearly highlighted. I've waited up to 15 days for a claim to be processed. I make sure to even get SODA from vet office and submit all together and the time frame is still long. I've notice while deductible is still due claims are processed quicker as its applied toward deductible 3-5 days to process.
Insurer: MetLife
By: BERTHA AMAYA