Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thieves
We purchased our fur baby at 8 weeks, he had blood work done by our vet and had elevated liver numbers. He came to us with insurance for 30 days, after that time I switched to Embrace because I had another dog insured with them . Our baby was never sick until over 16 months later and then had pancreatic. Embrace denied the claim because he had a history of elevated liver enzymes even though that had never made him sick. Really check what you are getting because I truely believe this was unfair. I now know there are a few great companies that only have 6 month wait on previous conditions but in my dogs case there was not any previous problems or symptoms except for slightly high liver enzymes.
Used to be Great....
....but not so much anymore. I've had Pet's Best exclusively for my Keeshond since he was a puppy (10 yrs.). The service prior to Covid was stellar. After Covid it's gone down hill. Model changes, price changes, slow claims processes and generally it seems like another company totally. I have even sent referrals to them prior to Covid, but I won't anymore. If my pup wasn't 10, I'd find another provider, but I can say, I will not be utilizing Pet's Best in the future with any future pets. I'm so disappointed.
Insurer: Pets Best
By: Shawn
Claim Process Take a Bit of Work
Requesting a claim is easy. However, they don't let you submit the medical records from your vet. They email your vet and CC you. My vet submitted medical records for 2 dates. They only approved the 1st one. They continue to email the 2nd one. I have emailed them, uploaded my document myself and messaged them. They continue to email my vet and say it will be on "hold." It is a lot of work on your end to submit a claim.
Insurer: Embrace
By: Anny
Quick & Easy
It's really super easy to submit a claim. It's usually processed quickly and you receive your payment quickly.
Insurer: Embrace
By: Neil Skjoldal
Fast replies. Always e-mail me promptly when they are…
Always e-mail me promptly when they are working on a claim and when it is completed.
Insurer: Spot
By: Cookie
These associates are kind and all…
These associates are kind and all really want to be helpful and are definitely animal sensitive
Insurer: MetLife
By: Katherine
Love MetLife Pet
MetLife pet makes submitting claims easy and hassle free. Anytime I have a question, the customer service agents are friendly, upbeat and really seem to enjoy what they do.
Insurer: MetLife
By: Erin
Hard to navigate website
Hard to navigate website. Should have a section for “other” so that clients can better explain why they are submitting a claim as some of the listed reason’s doesn’t seem to apply. Customer Service Rep was great however, the explanation given for questions asked didn’t really make sense when requesting mental information 2 years ago, when a claim for submitted/paid and that information wasn’t required.
Insurer: Spot
By: Vicki
For 10 years Embrace has been covering…
For 10 years Embrace has been covering Jack’s vet bills and reimbursing us in a timely manner. They were very sympathetic when they learned of Jack’s death from heart failure. I recommend Embrace for anyone needing a very good medical coverage for their furry friends. Larry Andrews
Insurer: Embrace
By: Larry Andrews
Great communication!
Great communication!
Insurer: Pumpkin
By: Jacqueline Robinson