Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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John was very helpful
Thanks for explaining everything to me so we could find the best plan that worked best with our budget!
Insurer: Nationwide
By: customer
Amanda Mello is an absolute GEM and…
Amanda Mello is an absolute GEM and asset to your company. The patience, knowledge, compassion does not go without expressing the up most Gratitude! Thank you abundantly Amanda. Paige Bella and I adore you. God Bless You Eternally…. Much Love & Appreciation, Kristen Gonzalez & Family 🐶🐾💕🌸
Insurer: Fetch
By: Kristen G
The claim submission process was…simple and prompt.
The claim submission process was simple. Reimbursement was quick. A very positive experience overall.
Insurer: Spot
By: Yvonne
Customer service was great
Customer service was great. I called to verify if the service my dog needed would be covered, given it was dental surgery. I would have been happy either way because I was able to get a good clear answer..... it was covered. The claim process after the fact was fairly easy and smooth. I couldn't be more happy with it.
Insurer: MetLife
By: Gary and Ranger
Healthy Paws has been a lifesaver for…
Healthy Paws has been a lifesaver for our dog. Submitting claims through the app is incredibly simple, and reimbursements come through much faster than expected. It gives real peace of mind knowing major vet bills are covered without complicated limits.
Insurer: Healthy Paws
By: Barbara Tucker
Webs site consistently doesn't work
Webs site consistently doesn't work. Confirmation passcodes never work. Web site claims to have 24/7 help chat but it isn't true.
Insurer: Pets Best
By: kl
It’s very easy and fast response
It’s very easy and fast response
Insurer: Spot
By: Felicia Hill
Great service, prompt response.
Fast, automated claim filing and response. There's no guessing about coverage, reimbursement, or status, information is clearly presented and accessible.
Insurer: Spot
By: Valued Customer
I submitted my claim and you quickly…
I submitted my claim and you quickly responded. And resolved it within a week. Thank you so much! It was great greatly appreciate.
Insurer: Spot
By: John S