Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Don’t use Pets Best
I have insured my dogs with them for over ten years and used to be very happy with them Recently they have changed hands and converted to AI Phone time waits are minimum 30 minutes They don’t respond to emails even tho they tell you they will”get back to you soon” They raised premiums to nearly DOUBLE of last year Terrible customer service I recommend you find another company as this one has gone really bad I cancelled my policy today
Insurer: Pets Best
By: Linda Nottberg
Your system sucks when wanting to…
Your system sucks when wanting to change the billing info.
Insurer: MetLife
By: GARY E MARTIN
When my dog Kiba got sick this past…
When my dog Kiba got sick this past year it was so unexpected and created a very stressful and emotional time. Fortunately, I had her covered with Fetch and it was truly a lifesaver for us. The claims team was so attentive and supportive they went above and beyond to ensure that I was getting coverage for her as well as peace of mind in knowing I had the greatest support with Fetch Pet Insurance. They were able to retrieve some of the documentation that was needed to finalize my claims. I can’t thank them enough for their help and extremely valuable communication through the entire process. Princess in claims team is truly a vital part of Fetch and I am forever thankful for her kindness and attentiveness to not only me but Kiba as well. If there’s one great piece of advice I always share to anyone with pets, it’s to trust and invest in Fetch Pet Insurance!
Insurer: Fetch
By: Chloe Deshotel
Great Pet Insurance!
Fetch was responsive and processed claims quickly- thank you!
Insurer: Fetch
By: Sandi Denny
Bunch of scammers..
Bunch of scammers... I emailed them last month to cancel the insurance for my dog.I decided to pay out of pocket Because I have not been using this.They would not cancel it.. I call today because I got notification that I'm billed again.And they canceled it as of today, but would not backdate it to when I requested it with an email a month ago. They even looked it up and saw that I emailed a month ago to cancel it but would not give me the credit..pricks.
Insurer: MetLife
By: Cancun777
Excellent customer service from Darren!
Excellent customer service from Darren! Always professional and courteous. Thank you!
Insurer: Nationwide
By: Karen Bloom
Simple purchase
Had used sonnet 2 years ago easier to get a new policy
Insurer: Sonnet
By: Gary
Complete lack of processing
I've had Fetch pet insurance for a few months and I am looking elsewhere. I chatted with an agent who then supposedly submitted a pre-authorization claim on my behalf. I was told it'd be completed in 3 business days. In the span of 2 WEEKS I called and/or messaged an agent 4-5 times because my pre-authorization never went into review. Every time, I was told they will ensure it is completed shortly. Then it was over the 2 week mark and suddenly I am missing documents, when I submitted medical records the same day it was originally submitted. It is ridiculous that this was only supposed to take 3 business days and it has been over 2 weeks and counting- ONE because I was never informed that anything was missing until the 2 week mark when I had to call again. TWO I am waiting another 3 days again. And THREE, turns out the original agent I spoke with didn't even submit the correct type of claim. I've been going in circles with these people and it's been the worst insurance experience I've ever had. DON'T RECOMMEND.
Insurer: Fetch
By: Destiny Khamsouk
Easy claims procedure
Easy claims procedure. Need to be able to explain better.
Insurer: Fetch
By: Mark