Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I was worried about my cat, but not about paying for his care
My cat recently got sick, vomiting, not eating, etc. I was so worried about him, but I wasn't worried about paying for his care. Even though the bills ran into the thousands, my share was in the hundreds. And it was so easy to submit and invoice, the response was within 24 hours, and so was the payment.
Insurer: Trupanion
By: Beth Robinson
Great experience
Great experience filing for and receiving prompt reimbursement for emergency treatment of our sweet Ollie! Easy and fast!
Insurer: Fetch
By: Leesa
The customer service was good
The customer service was good, but the medical review and approval is taking long considering no pre-existing conditions.
Insurer: Nationwide
By: customer
Speedy Service
It’s easy to navigate Spot’s website and to submit a claim. I appreciate the speedy email communications and reimbursements for my dog’s claims. I would highly recommend this company.
Insurer: Spot
By: Mary Mosher
My Sales Advisor
My Sales Advisor, Carla Stevens, was exceptional. She answered all my questions (and I had a lot of them) She was always pleasant, responded to me quickly and is very knowledgeable about Fetch. Carla is one of the main reasons why I continue my association with Fetch.
Insurer: Fetch
By: Mary
The quickness of the response to the…
The quickness of the response to the claim submitted was phenomenal. The concern for our pet was genuine.
Insurer: Trupanion
By: Kenneth
I am so impressed with MetLife Pet Insurance - they came through for me
I am so impressed with MetLife Pet Insurance. They not only made submitting a claim very easy but the turnaround time was fast. They covered my dog's ACL surgery even after his other leg had ACL surgery before I got MetLife. I had asked three times if it would be covered and not considered pre-existing and I was assured it would be. When it was time to put in claim I was worried they would "back out" and not stand up to what I was told three times that it would be covered. But low and behold they were a company of their word and did exactly what they said they would do. I would highly recommend them.
Insurer: MetLife
By: A. Hayduk
My little guy was very sick
My little guy was very sick, he entered the hospital and was there for 2 nights.As soon as he was home I entered the claim into the Healthy Paws Pet Portal and within 3 days the reimbursement was in my bank. They are so easy to work with, I would recommend this insurance to anyone shopping around.
Insurer: Healthy Paws
By: Sharon