Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent customer service!
The representative was very friendly and knowledgeable.
Insurer: MetLife
By: Terriz
Customer care
Filing claims was very easy on the MetLife app. Reimbursements on my expenses come back in a very reasonable timeframe. I use the app mostly, but when I have called they have been extremely helpful and professional. Great pet insurance!
Insurer: MetLife
By: Randy Mallinger
Excellent and prompt service
Excellent and prompt service. Easy online claim processing, efficient service and strongly recommend every pet owner have MetLife Pet Insurance
Insurer: MetLife
By: MARK B
Great insurance
Great insurance, great protection for my dog, easy to use. Love it.
Insurer: MetLife
By: Guadalupe De Simone
Easy process
Now that my account is established the claims process is very easy and quick.
Insurer: MetLife
By: Tracy
Consistently denies the same claim I…
Consistently denies the same claim I submit every two months and requires following up with their terrible customer service multiple times.
Insurer: MetLife
By: customer
My claims are not being processed in a…
My claims are not being processed in a timely manner. A couple have been overlooked and when I follow up on the status I am unable to get an answer.
Insurer: MetLife
By: customer
Wow!!
Wow!!! You guys are amazing! Quick turnaround and actually providing reimbursement. Super seamless app and process.
Insurer: MetLife
By: customer
MetLife Makes Caring for Chronically Ill Dogs Possible
MetLife has truly been a lifesaver for all of our dogs. I have two senior dogs with chronic illnesses, which can be incredibly expensive to manage. MetLife is the best decision I’ve ever made for myself and my three pups. Without it, I wouldn’t have been able to provide them with the best care. Managing chronic illnesses involves numerous specialist visits, expensive tests, treatments, medications and prescription diet and supplements, which easily add up to over $10K every year. But thanks to MetLife, we are in excellent hands—they genuinely help and support us every step of the way! I am extremely grateful to MetLife for their generosity and genuine care for my pups. Their customer support team is kind, patient, and caring. While the payment process can be a bit slow, they have never missed a claim.
Insurer: MetLife
By: Tiffanygal
Love MetLife's swift action!
Love MetLife's swift action!
Insurer: MetLife
By: customer