Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Quick reimbursement
My 2yr old Cavalier King Charles has been healthy, only needing her vaccinations and flea/tick/heart med. I submit the receipt from the Vet and within a few days I have the reimbursement in the bank. Thank you for a quick response.
Insurer: MetLife
By: Cindy
I Love Pets Best Insurance Insurance!
I’ve had Pets Best Insurance since 2019, and my Labrador is now almost 12 years old. I’ve had nothing but great experiences with this company. Before choosing Pets Best, I compared several pet insurance options, and I’m glad I went with them. Their response time is excellent, the policy options are flexible, and while premiums have increased as my dog has aged, that’s completely expected. Overall, I’m very happy with Pets Best and highly recommend them.
DO NOT USE PETSBEST INSURANCE
I have never once gone online to leave a review for a company. Good or bad. But i feel absolutely inclined to get on here and leave a review for PetsBest Insurance. I have never had a worse experience then when I was trying to submit a claim through them. It has taken a month of countless phone calls and emails to get ahold of a "supervisor" for them to just tell me my claim was missing one document. Every person I spoke to on the phone was extremely rude and not helpful whatsoever. The fact that this insurance costs 70$ a month is COMICAL!!!!! I will never refer this company and my business with PetsBest will be stopped immediately. DO NOT SIGN UP WITH THIS SCAM COMPANY!!!!!!!
Insurer: Pets Best
By: Chris
MetLife could’ve prevented my puppy from dying by giving advice . But , of course nobody was available to chat!
I started this policy through group insurance. My dog just had puppies today 10/09/2025 and I kept requesting for telehealth visit or chat about a NICU puppy and we needed advice to save his life being that I have no vehicle anymore . My chat kept closing after waiting about 5 minutes to even chat on multiple tries and I lost my puppy . So , thanks a lot MetLife . You guys surely know how to NOT to give HELP & COVERAGE when needed!
Insurer: MetLife
By: KaMiyah Lewis
Get pet insurance!!!
I took out insurance on my dog when he was 8 weeks old. I had to use it because my dog, Oreo, had a lump! Which led from one thing to another. I had to see a pet specialist! Healthy Paws has been absolutely wonderful!! It is so easy to make a claim. I just bring the bill home, open the app, take a picture and send it in. Within 3-4 days a check is sent to my bank account!! Healthy Paws you are the best. They are still working on Oreo’s problem. Should have definite answer by Tuesday next week!! I highly recommend insurance on your fur baby!! If I didn’t have insurance I don’t know what I would’ve done!!!
Insurer: Healthy Paws
By: Judy Tollefson
2025 has been rough for my 13 yr-old…
2025 has been rough for my 13 yr-old dog following knee surgery (CCL tear) complicated by advanced generalized arthritis. Healthy Paws has been extremely supportive in their simple & speedy reimbursement for both her surgery and ongoing rehab costs. She just passed her policy anniversary date & I was very pleasantly surprised that her premium did not skyrocket as others have reported for their senior pets (thankfully I live in PA not CA or other states that allow major premium increases). Last week I had to contact Customer Service after noticing a quote on Winnie's website for a premium renewal cost exactly twice the figure I was quoted in her Policy Update letter sent to me 2 months earlier. I can’t speak highly enough of the rep Alesia (from Florida, not abroad) who picked up my call on the second ring and addressed my concerns thoroughly & professionally. Fortunately, it was due to a temporary systemwide software problem on their website which they were trying to correct at the time & she assured the proper rate was in fact the one quoted in my Policy Update letter. These days it's so rare to have a pleasant & helpful Customer Service experience. In this case, I can truly say my experience was consistent with the consistent 5-star experience with Healthy Paws I've enjoyed over the years. And for the record, I'm not a bot, just a retired physician.
Insurer: Healthy Paws
By: J.C. R.
Terrible Customer Service
This is borderline a scam -- the insurance portion is alright, but cancelling is a nightmare. The sales rep will do everything in their power to keep you on the insurance. I finally was able to cancel, only to have them reenroll me in another policy a year later? Customer service is pretty much nonexistent or during extremely inconvenient hours (for someone not on the east coast) and there's no way of getting in touch other than reaching out over phone (and being put on hold). Do not recommend, insure your pet with a more reliable and customer friendly insurance like MetLife instead.
Insurer: Embrace
By: Jane Doe
Great insurance
Great customer service and great product.
Insurer: MetLife
By: stephen rosenthal
Very helpful getting to ask questions…
Very helpful getting to ask questions and get real answers.
Insurer: Prudent Pet
By: megan.landrethgmail.com
Great Pet Insurance Company
Very easy to submit claims. They are quick to pay, customer service is easy to contact and helpful.
Insurer: MetLife
By: Jennifer Hudson