Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
The customer service was informative...I…
The client service was informative...I am still not sure if the price is worth it as we have a high deductible of $500 and may not make that this year and the rate may not offset the financial expense enough to warrant keeping this insurance. Granted if our dog(s) have a serious condition this would be a benefit. It was easy to submit claims once the customer rep explained to use the app. I am older so sometimes I don't like all the technology but their app is easy to use. The response on the claims was quick.
Insurer: Embrace
By: Laurie Marshall
You guys were efficient and requested…
You guys were efficient and requested info before I had to tell you too
Insurer: Healthy Paws
By: Sheryl M.
Very quick with responses and updates.
Very quick with responses and updates.
Insurer: Fetch
By: Janice Decarlo
Amanda was wonderful
Amanda was wonderful. She was friendly, helpful and smart. She helped me to compare my options. She went above and beyond. She helped me decide on the best plan for me and my Layla.
Insurer: Fetch
By: Pam
ASPCA scam stay away
They are fraud stay away from ASPCA . They got claim for my doctor for Anal Sac Disease and all notes and records indicated clearly by licensed vet reason for visit Anal Sac Disease. ASPCA instead of paying for this claim denied me and said reason for denial: ALLERGY - preexisting. When i called each time spoke to someone who clearly couldn’t understand basic English which was frustrating. But finally spoke to a manager and she said YOU ARE CORRECT this is NOT allergy or preexisting not sure why denied for that. You provided all evidence and papers THIS IS ANAL SAC disease reason for vet visit. I said to the manager can you mow pay the claim since finally someone cared to check and agreed you denied us incorrectly, she said No ma’am. It is already denied but if you like file a appeal takes 90days hopefully second time whoever review it check all forms correctly and pay the claim. This is clearly SCAM from insurance company. We donated yearly to apcsa cancelled that immediately and not cancelling my policy because that is what they want refuse to pay and refuse to make corrections so you get frustrated and cancel move on But we are going to file formal complaint against them as we have all evidence this is fraud act by refusing to pay the claim based on the policy we paid for years.
Insurer: ASPCA
By: M Florida
Great customer service
Great customer service! Responded to my claim right away!
Insurer: Fetch
By: Thomas
Supernova
My 2 year old girl Nova recently was diagnosed with MUO, an autoimmune disease that attacked her spinal cord. She's not just my dog, she's my best friend. So being able to say yes to all the needed diagnostics and treatments through 3 different specialty veterinarians (ER, Neurology, Rehab) meant that she was able to be treated quickly and accurately and is expected to have a normal lifespan. Pets Best never once fought a claim or made anything difficult at all. Just made the care possible that saved my best friend's life. Thank you. Truly
Insurer: Pets Best
By: Sarah
Very easy and straightforward…
Very easy and straightforward experience. Thankful for that!
Insurer: Nationwide
By: customer