Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Aileen was excellent
Aileen was excellent. She was helpful and seems to have a sensitive side. She was very personable and knowledgeable.
Insurer: Fetch
By: Kat Hinrichsen
Good service
Although I am still waiting on an appeal everyone has been helpful. The payments were made quickly.
Insurer: Healthy Paws
By: Jessica Nachtsheim
Lady was very good at explaining all…
Lady was very good at explaining all about the inc,and what it all covers, I was very happy.
Insurer: Prudent Pet
By: millerbrendagmail.com
Awful
Awful! Used companion, lemonade, pumpkin, anything but this company. They don’t speak English, they can’t interpret medical records versus claims, they’re very slow to reimburse and they keep canceling things or closing accounts. I have seven dogs on their account and I’m going to cancel my services with all of them and switched to a different company. Save yourself, and don’t use these people.
Insurer: Healthy Paws
By: Tiffany Jourdain
Carla has been extremely informative…
Carla has been extremely informative and friendly and courteous. She is definitely an asset to your organization and will be the reason I would get coverage from your company!!
Insurer: Fetch
By: Richard Overstreet
Awful Pet Insurance!
I signed up for Figo because it was affiliated with Costco and I thought they would provide great service because of this. However, it takes a very long time for claims to be processed with no communication about the status of claims or if more information is needed to process a claim. You need to follow up on your own. I was carrying another policy because most insurance companies have a 6 month waiting period on certain procedures. However, I did not know this would affect the coverage on eligible claims I submitted with Figo. When my pet passed away unexpectedly, Figo would not cover ANY of the expenses because I had another policy. I didn't expect the full amount to be covered twice, but they could have at least covered the difference so the entire amount of my pet's final care was covered. I am VERY disappointed and will not be recommending Figo to any of my friends with pets.
Insurer: Figo
By: Erin
Yaz was super knowledgeable and…
Yaz was super knowledgeable and listened to what kind of plan I was looking for. He found a plan that worked best for me and what I wanted. He was kind and personable as well!
Insurer: Nationwide
By: customer
It’s definitely worth it!
I have never had any issue getting reimbursed for my dog’s medical expenses, in fact, this company has even made sure to remind me that certain services were reimbursable when I didn’t submit a claim. Customer service is always great, too. I have aNd still do highly recommended this company to others for pet insurance!
Insurer: MetLife
By: Christina Ellsworth
I can submit in my soap notes and…
I can submit in my soap notes and billing information and always get reimburst immediately!
Insurer: MetLife
By: Beverly Brown