Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Thyroid carcinoma
Our girl, Phoebe has a thyroid carcinoma that we were able to get treatment for because we had pets best insurance. We are so happy that there are companies like pets best to help people in their pets time of need. Now we get to spend more time with our Phoebe!
Awesome support
Awesome support The team has always been very responsive. We went a few years never needing to file a claim and now that our dog is going through cancer treatment they have been so supportive.
Insurer: Embrace
By: Thomas Cottrell
Our experience with Pumpkin has been…
Our experience with Pumpkin has been amazing. They are the greatest in communicating and promptly responsive to our inquiries. Incredibly wonderful at staying on top of any claims.
Insurer: Pumpkin
By: Edward
Simple process and very helpful team…
Simple process and very helpful team members.
Insurer: MetLife
By: Noelle M.
Response time
Response time. Easy use of application and website
Insurer: MetLife
By: Wendy Nichols
I have used MetLife pet insurance for 5…
I have used MetLife pet insurance for 5 1/2 years and they have yet to disappoint me or my Beamer. Their service is top-notch. If there is a situation, they will look into it and get back to you. I’m so grateful for having them. I would recommend this to everybody who was looking for service that’s good and the people are extremely kind.
Insurer: MetLife
By: Sharon Bidlofsky
Great Customer Service
Wyatt in Customer Service was incredibly helpful when finding me a better plan to fit my budget while still giving me piece of mind that my pup would be protected.
Insurer: Embrace
By: Tim
MetLife pet insurance is the best!!!
MetLife pet insurance has been a lifesaver. Claims are auper easy and they always treat me right and calculate everything perfectly. I highly recommend this company for your pets.
Insurer: MetLife
By: Jim K
Excellent experience - Lauren Morton is great
Lauren Morton was my rep and it was fantastic talking to her about my pets insurance needs. Lauren was patient, attentive and very helpful. Being a first time pet owner and taking insurance for the first time, I had several questions and had to talk to her more than once to get clarity. Lauren showed immense patience and care to answer all my queries and did a fantastic job. Fetch has given me the best premium rate and their website is clear and very helpful. No hidden charges or taxes to add on thereafter is a major bonus for me when making a decision.
Insurer: Fetch Canada
By: Surendranath Soundararajan
Responsive and friendly customer…
Responsive and friendly customer service reps who ar also personal and seem to rally car.
Insurer: MetLife
By: customer