Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Pets Best is the "BEST"
I’ve been a Pets Best customer for a couple of years now, and I can honestly say it’s one of the best choices I’ve made for my pet’s health and my peace of mind. When my dog got sick, I was worried about how expensive the vet bills would be. Thankfully, Pets Best made the entire process simple and stress-free. Submitting a claim online was quick, and I received my reimbursement faster than I expected. What really stands out about Pets Best is their transparency and excellent customer service. The coverage options are flexible, the monthly premiums are reasonable, and the policy clearly explains what’s covered — no hidden surprises. I also appreciate how easy it is to customize a plan that fits both my budget and my pet’s needs. Thanks to Pets Best, I never have to hesitate when my pet needs care. They truly live up to their name — they’re the best! 🐶
Insurer: Pets Best
By: Gilda Klein
What a simple process to submit a…
What a simple process to submit a claim. No issues getting the few claims processed in a timely manner and approved.
Insurer: Spot
By: Michael B
Very helpful with assisting set up my…
Very helpful with assisting set up my account
Insurer: Fetch
By: Daniel
I am so happy I decided to insure my…
I am so happy I decided to insure my pet with Spot! It has been so easy to file my claims directly from the app and receive my reimbursement very quickly! Everyone should have pet insurance and even better if you go with Spot!
Insurer: Spot
By: Holly Hinderberger
Justin Worthington is a Great Fetch Rep
Justin was personable and explained everything in great detail. I feel comfortable with selecting Fetch has my pet insurance.
Insurer: Fetch
By: Suzanne Beard
Very Satisfied with Spot Pet Insurance
Very Satisfied with Spot Pet Insurance I purchased insurance shortly after we brought our 8 week old cavapoo home. She is now 18 months old and I have been very happy with the process to submit claims, the speed of processing and the overall coverage.
Insurer: Spot
By: Erin Fitzgerald
Spot cat insurance
I find it a little difficult to navigate to file a claim, but they are prompt in completing your claim once filed! My vet is fairly expensive and Spot seems to.have a ceiling on what they pay. However, am very glad.we got this on our younger cat, as we spent thousands.out of pocket from the 13 year old cat we.inherited. from my mother in law!
Insurer: Spot
By: Carol
Embrace is Wonderful!
As a proud USAA policy holder, the Embrace through USAA experience has been excellent. The customer service people that I have spoken to on the phone have all been courteous, kind, professional and extremely helpful. The website and app are user friendly. Embrace has handled all of my claims fairly and quickly. I am completely satisfied with Embrace.
Insurer: Embrace
By: Jessica Nye
You made the claim process easy.
You made the claim process easy.
Insurer: Spot
By: Debra Wirth