Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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easy to file Cash claim
easy to file, quick replies, and fast turnaround on claim for cash
Insurer: Fetch
By: robert
Consistent
Consistent, reliable customer service among reps as far as responses and willingness to assist.
Insurer: MetLife
By: Karen
Maggie May Surgery
The whole process was so easy. I knew immediately what my part was going to be so I didn’t have to worry about that and could keep my attention on my precious pup. The specialist vet and staff said they only work with Trupanion because they are so easy to work with.
Insurer: Trupanion
By: Paula
Fast claims and payout
Easy to upload documents along with fast claim processing and payout.
Insurer: Healthy Paws
By: RBL
Top Rate
Ease of set up and the professionalism and knowledge of the associate is the main reason for my rating.
Insurer: Nationwide
By: Arthur
Easy Easy access to service and support, plus reasonable rate and peaks.access to service and support
Easy access to service and support, plus reasonable rate and peaks.
Insurer: Sonnet
By: Donald Gillis
You Won't Regret the MetLife Experience
I signed up for MetLife Pet Insurance years ago and have no regrets. The policy is outstanding as is the customer service. The website is easy to navigate and Metlife makes everything easy and stress free.
Insurer: MetLife
By: Randy Schumann
Cat uti
My cat had a uti and had to go to the ER so things were already stressful, so when I filled my claim it was was possessed fast so I had less to work about
Pet Best is the best
This Pet Best insurance company is on top of everything like your claims that are taken care of right away, and they make sure your pet’s needs are being cared for.. they get a A+ from me.
I purchased an accident-only policy…
I purchased an accident-only policy with Pets Best expecting coverage in the event of a documented emergency. In November, my dog suffered a traumatic injury, resulting in acute paralysis. Emergency records documented a suspected spinal injury, and a board-certified neurologist later diagnosed intervertebral disc extrusion with myelomalacia. She had no prior medical history. Despite clear documentation of an accidental spinal injury, Pets Best denied the claim, first stating it was “not an accidental injury.” without providing any meaningful explanation or reference to the medical findings. When pressed for clarification (in writing), they reclassified the condition as a cruciate ligament event—even though no veterinarian diagnosed a cruciate ligament injury and the medical records clearly identified a neurological spinal condition. The claim was ultimately reversed only after I filed a complaint with the California Department of Insurance. While reimbursement was issued, it required regulatory intervention and multiple rounds of follow-up. Insurance is meant to provide peace of mind during emergencies. In my case, I had to escalate and involve a regulator before the medical records were appropriately reviewed. There was no acknowledgment that the original denial was incorrect and no apology for the financial strain caused. Based on this experience, I would not recommend Pets Best.
Insurer: Pets Best
By: Imani