Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Healthy Paws a must for pet owners!
The first time i decided to get pet insurance was when I rescued my best friend Semper Fi. He is now almost 5 years old and unfortunately has had a bunch of health problems, including an autoimmune disease. He not only sees his Vet but also a few different specialists Vets. Thank God that we decided to get pet insurance and Healthy Paws was a great deal and offered more than a lot of other companies. Healthy Paws has been there for us over the past few years. They make it simple to file a claim. To be honest I don't know what we would of done, and hate to think about it, if we didn't have Healthy Paws on our side. Semper Fi has racked up literally thousands of dollars in Vet bills. I thank Healthy Paws for being there and taking care of Semper Fi's medical bills. We highly recommend Healthy Paws to anyone who has a pet that they love, and want to continue loving.
Insurer: Healthy Paws
By: Thomas
They have been great for me
They have been great for me. They take care of all the claims on time and issue reimbursement where applicable. Online experience is so smooth and easy. Highly recommend this to all the pet owners.
Insurer: Spot
By: Ravinder
Highly recommend Embrace
We have had Embrace insurance for 10 years and would highly recommend them. Insurance is reasonably priced, the online chat has been helpful at times, and the ease of claim submission has been much appreciated. Thank you Embrace.
Insurer: Embrace
By: Leigh
Terrible
Would not recommend….okay good thing I can say is the claims they do pay they pay quickly. Their rates increase significantly EVERY year, their website/system is always down or updating but nothing ever improves. Their website is terrible. My dog went fore a wellness visit, was given medicine for an issue but because of this they didn’t pay out her wellness coverage. So what am I paying for???
Insurer: Pets Best
By: J
Totally frustrating
They have canceled several claims and have not responded to the replies. They take more than a week to respond to an email, and after denying your claim, they string you along for days and then refuse to accept the re-claim.
claims
it has been 3 weeks since my claim was placed. I called him several times and the only answer I get is to continue waiting
Pets Best insurance
Pets Best processes claims quickly and the coverage I have on my policy really makes decisions diagnostically and treatment wise very easy. I would highly recommend and have never felt like they are looking to get out paying for a claim. Almost 9 years with them and I would recommend.
Excellent experience
This company has always come through in a reasonable amount of time with a fair reimbursement. We have had an overall excellent experience with their website and their coverage and we are so pleased that we chose Pets Best.
Insurer: Pets Best
By: Barb
Tiffany explained Embrace Pet Insurance…
Tiffany explained Embrace Pet Insurance to me thoroughly! After taking time to listen to my 2 dogs (*kids) information she took time to help me decide what policy is the correct match for my babes. She was very professional and kind. Definitely deserves a round of applause for her effort! Possibly a Starbucks as well ☺️💛!
Insurer: Embrace
By: Tiffani Stratton