Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws has been a lifesaver...
My poodle mix, DeClan, is beautiful, funny, and loving. He has had some serious health issues. Two years ago, he was diagnosed with Addison's, which requires an expensive monthly medication. Last year in May, and again in August, he had surgery to remove bladder stones. There were complications with the August surgery, which required numerous visits to the emergency room. Just recently, we discovered he had an infection in his spine, likely due to a urinary tract infection. He will require antibiotic treatment for many months. I began using Healthy Paws about eight years ago. If I did not have their coverage, I would not be able to provide the care that DeClan needed and needs to get through his many difficult times. After submitting claims, they are quick to respond. They literally have been a lifesaver for me, for DeClan, and for my other dog.
Insurer: Healthy Paws
By: Kathy L.
Pumpkin's agents are knowledgeable and kind.
Pumpkin's agents are always kind, friendly and knowledgeable. They answer questions about eligibility, deductibles and whatever else needing clarity on our policies. Thank you Pumpkin!
Insurer: Pumpkin
By: Angela Price
WERE PETS COME FIRST!!
We were very impressed with the staffs professionalism, and their genuine love and care for Myles.
Insurer: Pumpkin
By: Lawrence
Happy
This time there was no issue with getting reimbursed for some of the out of pocket money I spent on my fur baby. This time everything went smooth. In the past I felt beat down and buried in paperwork and kept getting NO for an answer.
Insurer: MetLife
By: customer
Claim processing
I was very impressed on how fast Pet Best processed my claim.
This isn’t what they promised
It seems this company will find any excuse to deny your claim if you sign up with them any time after your very first vet appointment. They will deny the claim and say the symptoms were experienced before the plan took effect. Don’t do it.
It's more than a week and i haven't…
It's more than a week and i haven't received any update or notice. It feels i had to pay asap but no progress on your part.
Insurer: Nationwide
By: Reza
Adrian answered all my questions…
Adrian answered all my questions patiently .
Insurer: Embrace
By: Shankar Paravastu
The submission of the claim was… excellent
The submission of the claim was seamless. The response was quick, and the payment was as expected.
Insurer: Spot
By: Paul Mount II
Unfortunately Fetch Canada does not honour their offers
Unfortunately Fetch pet insurance does not honour the coverages offered on their own app. I applied for a spaying benefit under their Wellness add on and they invented I had not enough seniority. I had been their customer for more than a 1 year and a half. When applying for their wellness add on within their app it generated a new policy which was subject to wait for 15 days. I was already a cx and all I did was to add a new benefit. Their system had a glitch which they did not recognize. They look for excuses not to pay. I reached out to their cx service and they solved nothing. They just repeat scripts and look for excuses not to pay. They said the wellness add on has no waiting period and besides that they did not pay
Insurer: Fetch Canada
By: Lu Gro