Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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Multiple positive experiences
The whole process from signing up to filing claims is simple. Pet's Best does everything in a timely manner and I appreciate their attentiveness to my insurance needs.
Insurer: Pets Best
By: Lisa
Best Pet Insurance
The transition from my old pet insurance to my new insurance has been fabulous. I was talking to a real person who answered all my questions. They helped me set up my portal. I'm getting reimbursed for my pet's bills in a timely fashion.
Insurer: MetLife
By: Mark Roberts
Hard to know where to start
Hard to know where to start. Kept saying they didn’t get any info and going to close it out. I stayed on the phone two hours and they confirmed we sent it twice. Then closed it out two days later. Then resubmitted and talked to a guy who couldn’t figure out that tax was added (literally said tax) and then said that’s all they needed and was sure it should be processed soon. Then got a notice that they needed me to change the spelling of the dog’s name and closed it out three days later. Even though they’ve taken months. So we went to emergency vet and made sure it was always spelled “Roo” vs “Rue” (which was on a few pages). Tried to resubmit and their systems are down. Absolutely useless.
Insurer: Pets Best
By: Kristen C
Quick professional responses and…
Quick professional responses and approvals of claims. Great company to work with.
Insurer: Trupanion
By: Harry
Great costumer service for my first…
Great costumer service for my first contact 👍
Insurer: Prudent Pet
By: mauricegmail.com
Poor excuse for a insurance company.We…
Poor excuse for a insurance company.We the have 2 dogs on this policy. The claims we submitted were denied. Now I want to cancel our policy and there is no link to cancel. Do not insure with this company or you'll be sorry
Insurer: ASPCA
By: Tony Digilio
claims
Always had good things to say about Pet's Best until this last claim i made, was not very happy after being with this insurance company for over 8 years.Seems like they will find some way to not paid.
Insurer: Pets Best
By: Ronald Davis
Customer Service Rep. AMAZING To Talk To……
CSR was amazing to talk to: willing to answer my questions with NO rush, very informative, well educated on product and willing to go with whatever I wished without any real pressure of sales tactics. Which is what sold me, to sign up immediately and not wait any longer.
Insurer: Fetch Canada
By: Kathleen
I’m glad my pets have Spot Insurance…
I’m glad my pets have Spot Insurance when talking to customer service she was very concerned about my pets and wished Christina speedy recovery. Answered all my questions I am completely satisfied!!
Insurer: Spot
By: NAKIA D. BANKHEAD , Jr
My agent did a great job and explained…
My agent did a great job and explained everything to me-what is covered and how to get reimbursement. She took her time and was very informative
Insurer: Fetch
By: Wendy Fowler