Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Metlife tried to deny my claim making absurd assumptions
Metlife tried to deny my claim for my dog from a traumatic incident she had in 2020 where she hadn't had any issues since and no permanent damage to her eye, to a recently diagnosed genetic eye disease. My vet literally laughed out loud and said, this is the saddest most absurd denial i've ever seen. I did have to submit appeal and allegedly won, who knows but I got paid out for that visit. The the app is primitive. There's no clear way to tell if you've been paid or not. And some of my communication says it will be mailed to me yet.I hadn't received anything. I guess it's no different than human insurance.But I had high hopes for them.
Insurer: MetLife
By: Melissa
They rock 😻
Always have nothing but fantastic reviews for them. They’re there for you 24/7 to make things extremely easy for you. Especially submitting a claim. Someone is there to go step by step if you need them. Some animal hospitals offer reimbursement upon checkout. I will confess that they are a bit pricey but you definitely get what you pay for. I always recommend them!
Insurer: Trupanion
By: James
Customer service is superior
Customer service is superior! We have three dogs and six cats covered! We may have the record for the most fur babies covered with MetLife. We have been very pleased with our coverage! Submitting claims can be a challenge on the website! The claims were paid mostly in a timely manner. Great company for multiple pets!
Insurer: MetLife
By: Jan Blume
Signed our cavalier up today for pet…
Signed our cavalier up today for pet insurance. My call was answered promptly and all my questions were clarified. I was able to adjust the plan to our needs. The experience was excellent and I feel confident going forward with the purchase. Our pet is worth this protection.
Insurer: Fetch Canada
By: Catherine A Wilson
I called to advise you that you double…
I called to advise you that you double paid me for a service. Rather than you reverse the mistake, I was advised that I would receive a letter and then I could write a check and send the funds back to you. I am inconvenienced for your mistake.
Insurer: MetLife
By: Holly George
Professional polite and answered my…
Professional polite and answered my questions
Insurer: Fetch Canada
By: Hsharobim
Great experience
Great experience, fast and thorough process.
Insurer: MetLife
By: Magda Gonzalez
Communication throughout the process so…
Communication throughout the process so you know where things are!
Insurer: MetLife
By: customer
Trupanion past and present
For many years it was very difficult to deal with you and I seldom got reimbursed. About 5 years ago things changed radically. You are now a pleasure to deal with and the compensation is fair. Kudos.
Insurer: Trupanion
By: Ken Check
Filing the claim was fairly easy and…
Filing the claim was fairly easy and documentation was easy enough to do also. Very happy with the explanations I was provided for uncovered items.
Insurer: Fetch
By: Virginia Hawkins