Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great value, Great service, Great coverage
I have recommended MetLife Pet insurance to all my friends. For years I paid into the program my vet offered which basically covered a few office visits and vaccinations at the annual visit. When I explored MetLife Pet insurance, I discovered that many more things were covered like my prescription preventative med (flea, tick, and heartworm) dental services, office visits, prescription dog food, etc. Such a great value and the turnaround time from invoice submittance to payment is great. I am very thankful for this pet insurance; it takes away the worry of money over the welfare of my dogs. Highly recommend!
Insurer: MetLife
By: Melissa
Reliable pet insurance
Pets best is a highly rated insurance company, and we have had apositive experiences with this company, though it is not cheap, they're thorough, and prompt in communication, and claim payments. We have had to jump through some hoops, in the past, but it seems like things are smoother, now, with our claims. Thanks Pets Best!
Petline/Petsecure
I’ve had pet secure for five months and the first time I used it. They denied all claims and kept taking payments out of my account after I cancelled the policy. Terrible company to deal deal with.
HealthyPaws jacked our dog's premium without notice
HealthyPaws client for over 8 years here...They jacked our dog's premium this past month, without notice. I happened to look at my credit card statement and noticed that in one month, our fee went from $101.77 to $469.82! On the AppStore, the description for the HealthyPaws app says to use the app to, "View messages from Healthy Paws about your claims or policy". It seems like your rate rising over 360% would warrant a "message about your claims or policy," however, no message in there. They claim to have sent an email about it, but we never received it, and when they provided a copy of the mail they sent, it was from a different domain than all of our other emails they have sent in the past (a sketchy practice that seems designed to be caught in a spam filter). It's almost like they didn't want their customer to know about the increase ahead of time. So far, they are refusing to rebate the difference while I secure a new policy. I have found a new policy at a much better rate, so I will be dumping them and taking up the refund with my credit card company.
Insurer: Healthy Paws
By: Derek Stanley-Hunt
Good coverage with a lot of options for benefits and cost.
Qucik responses to questions, very easy claims process and quick direct-deposit payment system.
Insurer: Spot
By: Priscilla Clark
Very good communication.
Very good communication.
Insurer: Pumpkin
By: Jo Rufing
The process of submitting a claim is…
The process of submitting a claim is easy and well thought out. Customer service is also friendly and helpful.
Insurer: MetLife
By: Jerry & Kathleen
Long term very happy customer.
Have been with the company for years, great service and fast payment on claims.
Insurer: MetLife
By: Joe Hoffman
Straightforward & reliable
Compared to the two previous insurers I've used, PB has been reliable, straightforward and accessible. They get backed up from time to time, but always let you know they haven't forgotten about you. What more can you ask for in an insurer?
Insurer: Pets Best
By: JeF