Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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They are great with communication and…
They are great with communication and very quick on reimbursement. The coverage is reasonable and has been helpful in times of need. Knowing that your finiacially covered is one less thing to stress about during difficult times.
Insurer: Healthy Paws
By: NM
Fast and straightforward interactions
Fast and straightforward interactions. Such a refresher in this day and age when working with an insurance provider.
Insurer: Spot
By: Arun Srinivasan
Communication has been easy
Communication has been easy. Payment has been expedient.
Insurer: MetLife
By: Angie
Easy Peasy under stressful times
I am currently unemployed and my cat Owl ended up at the ER (of course it was the weekend). This devastated me until I submitted my claims. The process of evaluation to money in my account was a week. It was extremely easy and when I called, the ladies I talked to were so concerned for my Owl. I am so appreciative of Spot Insurance and HIGHLY recommend them.
Insurer: Spot
By: customer
Best one I have tried so far.
So far so good with this pet insurance claims have been easy, simple. No stress. I like the communication it’s really clear. Easy set up.
Insurer: MetLife
By: customer
The lady called right away to follow…
The lady called right away to follow up, answered all my questions, was knowledgeable, and very pleasant.
Insurer: Prudent Pet
By: Kyle Tangen