Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Absolutely the worst pet insurance ive dealt with
Claims take usually a month to resolve, The app consistently doesn't work well with constantly logging you in and out and then not loading. This insurance pays back the LEAST of any pet insurance i've had with everything claiming to be paying the deductible.. Customer service tells you nothing when you call. I wish I never switched to this insurance, and I am actively looking for an alternative for what I pay now for this terrible service.
Insurer: Pets Best
By: Nicole
Life saver
Pets Best is a life saving gift. No many people like to buy a monthly insurance plan but the payoff if needed is the most comforting feeling ever. I’m a dog owner actually three puppies in my home. I love them to no end. Thank you PetsBest.
Life Saver
I am so glad I have pet insurance for my cat. Pet's Best has been very easy to use and efficient with their claim process. It has saved me money and given me more confidence to approve treatment, knowing they have my back
Signing up for Fetch Pet Insurance
Before signing up with Fetch insurance, I researched quite a few other companies. I wrote down questions which I had. The agent, Aileen, Andino was so very helpful. She was able to answer all my questions and addressed my concerns. Aileen was so patient with me and throughly explained everything more than once. This was a big purchase and after speaking with her I felt I was as making the right choice. Thank you Aileen!
Insurer: Fetch
By: kimlin prendergass
FANTASTIC
FANTASTIC! I couldn't be happier with the help and service I've received from you. This has been the least hassle free thing that's happened for us in the last two months. Haggis was neutered 9 days ago; I got my insurance payout the same week. Doesn't get any better than that.
Insurer: Fetch
By: JKJackson Uphlst
Alex was wonderful
Alex was wonderful. Answered all my questions
Insurer: Nationwide
By: customer
The girl on the phone was amazing and…
The girl on the phone was amazing and very helpful.
Insurer: Nationwide
By: customer
I spoke with Carter
I spoke with Carter, and he gave the best service ever. Explain everything and was very helpful with understanding the quotes for my rabbits. Thank you for your excellent customer service Carter!
Insurer: Nationwide
By: Jennifer