Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Thank you for your service and effort
Thank you for your service and effort. It is greatly appreciated. The service is prompt, and kind. This is a great service MetLife is providing to help rescue animals!!!!!
Insurer: MetLife
By: John Messina
This place is a total scam
This place is a total scam, they made me jump through multiple hoops and never reimbursed me. I had injury insurance and my dog was literally hit by a car and they said that was not an injury. When I wanted to continue to petition their rejections they told me I would end up having to cover their hourly lawyer fees if I did. DO NOT USE THEM!
Insurer: MetLife
By: Paige Burns
Great service
Healthy paws are very reliable and fast. Takes from 2 to 3 days to do the whole process of filing claim to money on my account.
Insurer: Healthy Paws
By: Agnieszka Balchan
Easy and Quick
Really easy to submit. Explaination of benefits spot on. Quick response.
Insurer: Fetch
By: Bob V
It was great
It was great! The review and payment was so fast this time and I was so happy. This is one of the reasons I switched to Fetch. Thank you. Great service
Insurer: Fetch
By: Pamela
Awesome pet insurance
Trupanion has always been very prompt, courteous and helpful when I’ve talked to them. They settle claims very quickly too. Very satisfied with this pet insurance company.
Insurer: Trupanion
By: Rhonda
Thank you pumpkin
Thank you pumpkin! Having pumpkin insurance takes the worry off of when my sweet Kiki is struggling with her health issues.
Insurer: Pumpkin
By: Kary
Do not recommend this carrier
Terrible front facing data for customers- very generic. Repeated denials for bogus claims which require tons of effort and time on the consumer and Practitioner. Requires time wasted sitting on hold to speak to someone to actually see resolution. Denials for "preexisting conditions" are mostly bogus.
Insurer: MetLife
By: Meredith Mull
Kelce's Pet Insurance - Spot
Spot was very efficient and Customer Service took the time to explain everything about my coverage. I had lost my boxer to cancer. I got another boxer puppy and got the pet insurance right away and found Spot to be the best. Sadly, my puppy was diagnosed with kidney disease right after I had bought her from a breeder. Very sad. So far things have been going well. I just keep praying. I haven't had to use her pet insurance much at all. But I did not know her prescription food was covered by her insurance. That was a nice surprise!! I sent her receipts in and within a week my claim was processed!
Insurer: Spot
By: Barbara DeStefano