Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Thanks so much for your help
Thanks so much for your help. I always had the best experience dealing with Pets Best.
Insurer: Pets Best
By: Michele
Every time I have had questions about…
Every time I have had questions about claims the representatives have been helpful and patient. My claims are processed quickly and if there are any issues with a claim the communication is quick and all information is given upfront on how to resolve any issues.
Insurer: MetLife
By: customer
Prompt and Provides Quality Support
Having pet insurance has truly been a life-saver. Just knowing that I can submit my claims through Metlife for my pet's care and they handle business promptly, with great communication. I also feel that they care about the health and wellness of my pet by being responsive and prompt whenever I have to contact their customer service department for anything.
Insurer: MetLife
By: Sparkle Kemp
MetLife was there when we needed them.
MetLife has more than met my expectations. Our dog has been diagnosed with two types of cancer and has required multiple treatments. MetLife has expeditiously processed the various claims insuring that the only issue we have had to deal with is our dog's health.
Insurer: MetLife
By: Ron M.
Very quick and thorough.
Very quick and thorough.
Insurer: Embrace
By: Minoo Moadel
Fast payment and good communication
Fast payment and good communication
Insurer: Pets Best
By: I K
Nice People who seem to care about…
Nice People who seem to care about their job :)
Insurer: MetLife
By: customer
Your customer service has always been…
Your customer service has always been very helpful and the claims process is easy. I appreciate the prompt decisions and explanations anytime I’m confused.
Insurer: MetLife
By: customer
So helpful and quick repayment
So helpful and quick repayment
Insurer: Pumpkin
By: Nancy E Lombardi