Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great Experience
Very easy process!!! Quick enrollment and quick way to break down the policies for you!
Insurer: MetLife
By: Brandon Miles
happy with our coverage
They responded to my claim very quickly and explained everything in detail. We are very happy with our coverage.
Insurer: Healthy Paws
By: Joy
Smooth Claim and fast cash back
Smooth Claim and fast cash back on all eligible bills. We are glad to have Spot Insurance!
Insurer: Spot
By: Ron
My customer experience was awesome
My customer experience was awesome. Aileen explained how the policy works and what’s covered!! Looking forward to working with Fetch.
Insurer: Fetch Canada
By: customer
Happy!
Asked the questions and got all the answers I needed and I switched.
Insurer: Prudent Pet
By: Lulu Garza
Insurance for my Cat
We’ve had insurance with Spot for our cat for about 2 years now and have yet to be disappointed! My claims have always been processed within 1-2 days, and reimbursement via direct deposit is fast too! They cover A LOT, I even had to get extra bloodwork for her at her last annual, and a large portion of it was covered. You definitely get what you pay for, and it’s very worth it!
Insurer: Spot
By: Kaela Wilson
Reimbursed what I expect
I always get reimbursed the amount I expect. Which is great. What is not so great is that their portal (app or website) for submitting claims hasn't been working for months. It takes an extra 2 weeks to process a claim when submitted via email since there is such a backlog. Please fix this.
Insurer: Pets Best
By: Heather
Great Service
Great Service. Excellent response times and exceptional customer service.
Insurer: Spot
By: Dale Hammell
To transfer the ownership
To transfer the ownership of the two policies from my deceased husband to me was awful. I was kept on the phone for 55 minutes while the rep entered in the same information and the rep was only able to transfer one of the policies. The other errored on her. There must be a better procedure to transfer ownership….
Insurer: Nationwide
By: R Young