Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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This was the best purchase for my dog.
I had Pets Best ins. since my puppy was a young pup. I did not have to use the ins. very often, but on a late night in November of 2025 I had to. My 3yo was showing signs of distress and I rushed her to our local emergency vet hospital. The Dr. advised me she needed emergency surgery. Knowing I had the ins. I said do what you have to do. I would have done ANYTHING for my girl, but when the clinic quoted me $21000.00 I was a little taken back and if I had not had the ins. I dont know what I would have done. I did not have to get any pre-approval from the ins. I found out that she had an inoperable blood cancer and with the surgery and chemo treatments she only had about 6mo. The chemo was started and every bill I submitted was not questioned or refused. It was a complete relief. Unfortunately My baby succumb to the cancer only 3 mo. later, but it was 3 mo. longer than had we done nothing. I encourage any and every one to invest in this and Pets Best did GREAT by me.. Thank You.
They are very thorough and follow up…
They are very thorough and follow up afterwards.
Insurer: Healthy Paws
By: Jane C.
Nadine was very helpful in answering…
Nadine was very helpful in answering all my questions about what is and isn’t covered.
Insurer: Fetch
By: Karen LaRiviere
Very easy claims submission through the…
Very easy claims submission through the app, quick reimbursements. A few times claims have accidentally been mislabeled and needed to be reviewed to get corrected which does take more around 30 days but very easy claims review process. Very happy with my plan and care and attention from Healthy Paws
Insurer: Healthy Paws
By: MM
Excellent customer service
Excellent customer service. Very responsive and quick. Fair claims process.
Insurer: Embrace
By: Joel W. McCann
Submit Payment Unreliable
I filled out this form 2 times. The first time it stayed on the "submitting payment screen" that overlays the form. There was no way for me to confirm it was successful. Some one emailed me about my incompleted application, but I didn't get a response right away to help me confirm. Also it's unclear if the review you are asking for is going to go on a public forum. In some ways it seems like it is, but I wasn't aware of that. I'm submitting this feedback so you can improve the issue where it hangs on the submission screen. If this is a public post, I still would recommend getting the insurance. Since I haven't used it yet I have no comment on it. But I'm grateful to have it.
Insurer: MetLife
By: Ashley
Magdaleno mendozapaz
Ecselente cervisio
Insurer: MetLife
By: Magdaleno Mendoza paz
A company that do not respect their obligations
We decided to cancel our insurance. We had an allergy issue with our dog and they refused to accept it, they decided it was a problem that was there before we got the insurance. Our veterinary wrote a letter telling them that it was a completely new problem, that allergies can appear at anytime and that our dog never had any of it before. They accepted at first, but when we had to go back for our dog’s medic for allergies, they refused again. After talking to 5 different people, one guy finally confirmed that they threw the letter away and never let any note about that ! They said that they could not accept even with the files out veterinary filled an other time telling them it was a new condition. They are not able to fulfil their obligations and I thing about going after them for moral and economic damages because we lost a lot of time with this and now no insurance will accept us for this condition because it won’t be new for them. Really a bad experience ! I do not suggest at all !
Insurer: Trupanion Canada
By: Ophelie Moisan-Leduc
Trupanion has been great
Trupanion has been great! Very helpful and very simple.
Insurer: Trupanion
By: Amy Schreiber
Answered all my questions and how the…
Answered all my questions and how the process works. Wish getting regular medical insurance was this easy!!! Thank you for protecting my baby!!
Insurer: Nationwide
By: KDIM