Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We have been with fetch for a year
We have been with fetch for a year, the customer service is fantastic. Had the pleasure of working with Karley today, she was friendly, professional and helpful. 5⭐️!!
Insurer: Fetch Canada
By: Heather Kidd
Would certainly recommend Fetch pet insurance for one's loved ones!
I spoke with Laura who advised me on what coverage to take out for my 8 week old puppy. It was such a pleasant experience from start to finish!. Laura is a lovely gentle mannered lady, at the same time very professional who was able to assist me in a very courteous and short period of time :)
Insurer: Fetch Canada
By: Cheryl Baker
Excellent service - recommend you call with any questions
Karley was very patient, kind, helpful, understanding and knowledgable. She made me feel very comfortable in signing up with Fetch for my rescue dog. Bonus points - I accidentally hung up mid conversation and she / Fetch made it very easy for me to reconnect with her.
Insurer: Fetch
By: James Raven
My experience with Spot has been…
My experience with Spot has been wonderful. Personalized attention, aimed at resolving any issues that might arise so that I can receive the refund as quickly as possible.
Insurer: Spot
By: Julieta Devis
Karley Is Awesome
Karley Is Awesome! She understood the product as well as the competitor I was shopping when looking to sign up for insurance for our new puppy. She was able to answer all my (many) questions, and made feel comfortable with my decision to become a Fetch customer.
Insurer: Fetch
By: Justin W
They are amazing
They are amazing! Such great service and so affordable. I cannot say enough about them. I am so glad that I switched over from Trupanion, Which was beyond expensive and they hardly Honored any claims that I submitted.
Insurer: Embrace
By: Career Finder, LLC
Quick response
Couldn't ask for an easier way to apply for reimbursement. Response time was timely and using direct deposit is the way to go
Insurer: Spot
By: Margi Scotti
Clear guidelines and easy to follow…
Clear guidelines and easy to follow claim process. Timely rebates provide peace of mind too.
Insurer: MetLife
By: Cheryl
Pumpkin is such a great company
Pumpkin is such a great company! They always get back to me so quickly when I turn in my vet receipts and claims. Thank you!!
Insurer: Pumpkin
By: Jennifer
Is it worth it? YES
I have been concerned about if insurance is worth it. But, I cant express enough how fulfilling and awesome you are. I would pay anything to keep Daniel healthy. But, to know that Embrace is there always to help with the expenses. Your customer care is so warm and a pleasure to talk to. Your on-line claim submission is very easy. And, this is coming from a bit of slow and illiterate computer person. As, well I'm not going to give my age. But, as Daniel's father has passed he is my savior. And, you have given me my peace of mind. I have been negotiating in my head if the monthly fee can be justified. But, absolutely positively is. Thank you. Thank you from the bottom of our hearts.
Insurer: Embrace
By: Kathleen Kosiba