Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Informative and Professional
My contact with the associates I spoke with was pleasant and professional. I received more information that I was requesting. The wait time was a bit long, but once I made contact, the conversations were informative and professional.
Insurer: Embrace
By: Stacie Budewitz
Always get great service.
Always get great service.
Insurer: Pumpkin
By: Susan Mohr Engels
You can NEVER speak to a live person…
You can NEVER speak to a live person unless you're willing to wait 30 minutes, not even chat as they don't give you but a few options, and guess what's not one of them? If you guessed cancellations, ding, ding, ding!
Insurer: Pets Best
By: Lynda Bragg
Russell was helpful and met my needs…
Russell was helpful and met my needs very quickly.
Insurer: Fetch
By: Barb
Outstanding customer service and follow…
Outstanding customer service and follow through. Thank you!
Insurer: Nationwide
By: customer
The representive that I talked to…
The representive that I talked to explain the policy to me and very nice.
Insurer: Pumpkin
By: Michael Okuszki
Easy
It was easy to make a claim and upload the documents needed. The claim was processed quickly and money went straight into my account.
Insurer: Spot
By: Christy C
So easy…
This company didn't make you go through hoop. The process was so simple! I will definitely tell friends about Spot!
Insurer: Spot
By: Regan Oaks
Spot is perfect for my family
Unfortunately I’ve had to use Spot a few times since deciding to get insurance for my 3 dogs and I must say, I am nothing short of 100% satisfied with them. I didn’t have any surprises when it came to coverage meaning I didn’t think something was covered and it wasn’t and the process of starting a claim was so quick and easy. Every time I’ve put a claim in, I have had my portion refunded to my back account within 2-3 business days. I’m so happy with SPOT and glad I chose them
Insurer: Spot
By: Tanya Lemay
Very easy and affordable!!!
Very easy and affordable!!!
Insurer: Nationwide
By: customer