Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Healthy Paws has been with us on my two…
Healthy Paws has been with us on my two dogs journey through life. Of course you never you like to have to use your health insurance if possible, but when needed it is a lifesaver. Between two knee surgeries, spinal surgery and chemotherapy and expensive blood tests; Healthy Paws has been there for us every step of the way. Very grateful.🙏🏼
Insurer: Healthy Paws
By: Gus
Friendly and easy to communicate.
Friendly and easy to communicate.
Insurer: Nationwide
By: Jun Ramirez
They made a claim on a stressful time…
They made a claim on a stressful time very easy. They even checked in on us after the event and it’s clear they care about us
Insurer: Healthy Paws
By: miadiego
Healthy Paws has been a life saver
My dog has suffered from the serious health issues of an autoimmune disorder and epilepsy. If not for the support of Healthy Paws, I would not have been able to keep my dog alive.
Insurer: Healthy Paws
By: Brad N
Avoid this insurance
I would not recommend this insurance company based on my experience. Claim processing has been extremely slow, and even routine billing seems disorganized — they’ve struggled to process monthly payments correctly. Their website is not user-friendly when it comes to submitting claim documentation, which only added to the frustration. In my case, they required additional documents to move forward with a claim but never contacted me to request them. I only discovered this after calling in myself and waiting on hold for over 30 minutes to speak with support. There are other insurance providers at a similar price point that offer far better customer service and overall experience. I suggest exploring those options before choosing this company.
Insurer: Pets Best
By: Chris Baker
Highly recommend..
This is the 1st time getting insurance for my pets and Jon was very polite and very helpful in answering all the questions we had as well as giving us all the information we needed to know to get our babies started with their insurance.
Insurer: Nationwide
By: Iris
Customer
Bad GAVE FALSE INFORMATION AND MIS GUDING PEOPLE WHEN THEY NEED TO SAY UPFRONT THE POLICY RULES FOR APPROVAL BEFORE THEY ACCEPT YOUR PET N TAKE CC CARD INFORMATION FAST FALSE ADVERTISEMENT
Insurer: Nationwide
By: Pat
Cynthia was very friendly and helpful
Cynthia was very friendly and helpful
Insurer: Nationwide
By: Carla
It has been a long and difficult…
It has been a long and difficult experience to get things finished with Fetch however, after getting upset with them several times, I was finally able to get my claim finished in the long run. I think of four is an accurate
Insurer: Fetch
By: Annie McKenzie