Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Embrace is always quick to respond to…
Embrace is always quick to respond to any questions or claims. I have my policy for almost a year now, and they have covered claims for my dogs in a timely manner, depositing money back into my bank account. If I have any questions or don’t understand something they provide provide further feedback. I would highly recommend them.
Insurer: Embrace
By: Karen Damaso
Services for Buddy great
Services for Buddy great. All Communications were a pleasure. Thank you
Insurer: Pumpkin
By: Carol
Always very friendly and helpful…
Always very friendly and helpful employees! Super fast underwriting. Great service all around!
Insurer: Embrace
By: Pam Backofen
Quick response to a question about the Contract …
Quick response to a question about the online process.
Insurer: Pumpkin
By: Esther Eldridge
Misguided Plans so you're left with the bill.
Figo has a lot of language to make you think you're getting coverage where you're not. Their plans are designed to confuse you so you're left with the bill at the end of the day. When attempting to understand my coverage policies, I was hung up on, and then when I called back, I was rerouted multiple times.
Insurer: Figo
By: R.
Embrace has been sitting on a claim for…
Embrace has been sitting on a claim for my dog since August. Her spay had gone wrong and we were in the ER with her bleeding out. (She's well now.) We'd picked Embrace because their marketing material promises to pay the provider directly. Except you need a secret 800-number to even talk to a live person after hours, and nowhere do they provide this info. Flash forward to now, almost two months later, and we're still waiting for reimbursement for a four-figure vet visit. All of the paperwork has been provided, and receipt has been verified, yet they're sitting on the claim and not replying to queries as to when we can expect payment. We've already switched providers. At this point, I am also filing a complaint with the Better Business Bureau, the Ohio Department of Insurance, and the NAIC. Under no circumstances should you work with this company.
Insurer: Embrace
By: Jen
Quick response to all my questions
Quick response to all my questions. Quick evaluation of the claims and documents.
Insurer: Pets Best
By: Marsha Sanchez
I called to get a quote for my dog Tiny…
I called to get a quote for my dog Tiny, I spoke with Amanda Mello, she really took the time to explain how this plan works, I am happy to have the pleasure of speaking with her. Thank you
Insurer: Fetch
By: Hassina Khan
Always easy to work with
Always easy to work with. I appreciate the access to in person customer service with agents that speak clearly and can handle their business.
Insurer: Embrace
By: Rick C.
Not as good as you think
Although representatives are nice, they are saying my pet’s visit are due to a pre-existing condition. My vet says it isn’t. Why bother with insurance?
Insurer: Embrace
By: customer