Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
I don't even know how to set this up
I don't even know how to set this up. That being said with no one to walk me through all this, I'm probably going to cancel this very soon. On top of that you send way too many emails I don't even know which one is the right one to click on to even get started if I wanted to. Terrible company, tried to sell me like 5000 other things when I tried to call. Couldn't even get a hold of a human being. Again terrible company will never buy anything from embrace insurance ever again
Insurer: Embrace
By: Matt Jambor
Finally Found the Right Pet Insurance
I spent months comparing different insurance options before choosing Spot, and I’m so glad I did. The coverage is clear, the claims process is simple, and reimbursements come quickly. Having both accident and illness protection gives me peace of mind, and I love that I could customize the plan to fit my budget. My dog had an unexpected surgery recently, and Spot saved me from a huge financial burden. Highly recommend to all pet parents.
Insurer: Spot
By: Dwi Haryanto
the website was very easy to navigate…
the website was very easy to navigate so we appreciate your help thank you.
Insurer: Embrace
By: Peter Funk
All 3 of my dogs have Spot
All 3 of my dogs have Spot, i’m new to them no issues so far. They have an app which is easy to use and maneuver around. So far Love it.
Insurer: Spot
By: Sharran Wattley
Pets Best is the Best
I have two dogs and both are insured by Pets Best. I have filed several claims and they have been easy to file and the response has been great.
Insurer: Pets Best
By: Mayra
Embrace is very easy to work with.
Embrace is very easy to work with.
Insurer: Embrace
By: Jane Jackson
Ease of process
Pets Best is so easy to use and the customer service is outstanding. We’ve been with them for 5 years now with 4 dogs and they have been a blessing. Claims are easy to file and quick to get reimbursed. Multiple plans to choose from!
Carla is the BEST!!!
Hello Fetch! Please give CARLA a HUGE RAISE!!! Carla made my shopping experience pure bliss. She answered all my questions with kindness and professionalism. She was able to empathize with my current flea crisis. She is very knowledgeable about all the wellness coverage, illness and injury coverage, and how to use fetch's pharmacy. And most importantly she made me laugh :) Thank you Carla, and I wish you all the best in the future!
Insurer: Fetch
By: PLUTO
Inconsistent responses/ poor customer service
I filed a claim for my 7-month-old puppy at the end of August. When I was notified that additional information was needed, customer service informed me to get full notes from my vet and email them. My claim was denied because medical records were required for at least a full year, which didn’t make sense. After two weeks of no response, I called again and was told the claim would be reopened. However, after another week and a half, I was informed that the claim was not reopened. Finally, a third rep reopened my claim and ensured a follow-up. When I received a denial a few days later, it stated that I only had accident coverage instead of both accident and illness. I understand this, but why wasn’t this included in the original denial? Due to the poor customer service and inconsistent responses, I’ve canceled and gone to another service.
Insurer: Spot
By: Jaleesa Taylor
I had a wonderful conversation with…
I had a wonderful conversation with Megan today regarding my insurancce for my dog. She was so nice and professional.She answered my questions and I felt much better after speaking with her...great job!!
Insurer: Fetch
By: Amichael Campbell