Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great customer service
Great customer service
Insurer: Spot
By: Kate Dalziel
The claims we have filed have always…
The claims we have filed have always been taken care of efficiently and promptly. Response time is top notch!
Insurer: Spot
By: Robin Wrabley
Spot is very responsive
Spot is very responsive. I made the right choice signing with them for my Corgi.
Insurer: Spot
By: Mike Simmang
Get Spot today
Spot has been a great partner in maintaining the well being of my pets! I would (and do) recommend them to anyone.
Insurer: Spot
By: Jarrod
Submitted a claim for the first time…
Submitted a claim for the first time and very unhappy on their response to it so far. Refereed to my family member as "xpetx" in their auto fill spot. Tried to log into my account to dispute and got "The service is unavailable". Tried to call but they do not have access to anyone on weekend. See what happens next week.. hopefully can login/speak to someone.
Insurer: Embrace
By: m eagan
Personal servce, good product, reasonable price
I was impressed that I was able to speak to someone (not AI), they were very polite and helpful and ;your prices/coverage were reasonable and within my price range.
Insurer: Prudent Pet
By: shoppingcartamgmail.com
Fantastic service submitting and…
Fantastic service submitting and receiving quick evaluation and payment of the claim. Very streamlined process and extremely appreciated for me and my pooch!
Insurer: Embrace
By: Jonathan Tanz
80% increase with no claims
PetsBest just raised my insurance by 80% when I had no claims in over two years! This is outrageous, and may be related to the fact it was sold to another company last year, so we can expect more denied claims as they try to increase profits. If you have a claim, they will never pre-approve it. Their tactic is "submit and then we'll see", so if they deny it, you will have to spend thousands out of pocket. Only had one claim about three or four years ago, and this was very unnerving. This 80% increase from one year to the next is the last straw. I cannot trust they won't keep doing the same. As it tends to happen, their support team was of no help.
Insurer: Pets Best
By: Paul
Slow customer service, dishonest practices, deny legitimate claims. Avoid at all costs.
I am writing this review to warn other pet owners. We purchased a top-tier, unlimited-benefit plan from Pets Best, believing we were doing the responsible thing for our dog. When she needed a necessary $6,500 surgery, our claim was denied. The denial was based on a "pre-existing condition" from a minor, completely resolved skin issue that occurred in another country over two years (29 months) before our policy even started. We appealed, providing clear evidence that the two issues were unrelated. Most importantly, we submitted a formal letter from our board-certified veterinary surgeon who explicitly stated that the conditions were "clinically distinct" and that the new problem was triggered by environmental factors after our policy was in effect. Pets Best ignored the specialist's expert medical opinion and upheld their denial through two separate appeals. If you are looking for an insurance company that will stand by you, look elsewhere. Pets Best has shown that they will use any loophole in their policy to deny a legitimate claim, even when faced with overwhelming medical evidence to the contrary. They do not operate in good faith. We have since canceled our policy and strongly advise other pet owners to avoid this company.
I have had Embrace Pet insurance for my Miniature American Shepherd
I have had Embrace Pet insurance for my Miniature American Shepherd since he was 4 moths old. The claim process is easy through their mobile app or their website. If I have any questions I call their customer service and the people are always very helpful. They have walked me through the steps of submitting claims from online providers and phone consultations. I like that they have tiers of coverage that can fit any pet owners budget. The only thing I wish is that the premiums wouldn't continually go up as my guy gets older.
Insurer: Embrace
By: Laurie