Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Overall Good Experience
Customer service was helpful, and I did receive a payout for my dogs surgery. 4 stars because it took a little longer than expected, and the communication for needing more documentation was a little unclear. Overall though, a good experience and happy to have insurance for my pups.
Insurer: MetLife
By: AR
Courteous and helpful associate
Courteous and helpful associate quick turnaround of claims
Insurer: Spot
By: Grandmother
Easy Claim Experience
I've had ASPCA Pet Insurance for multiple pets for over 7 years. Fortunately I only recently had to file a claim after one of my fur babies got seriously ill very suddenly, and ended up passing. Not only did they pay my claim quickly with very little questioning, but they offered condolences and cancelled his coverage without my having to ask. I appreciated the fact that they made the process as easy as possible during such a difficult time.
Insurer: ASPCA
By: Rhiannon R.
Easy and fast responses
Always easy to deal with
Insurer: Healthy Paws
By: Patricia Sunshine
Pumpkin Pet Insurance is a great choice…
Pumpkin Pet Insurance is a great choice for my cat. It is easy to use, all claims have been approved quickly, and everyone I have spoken to the company everyone has been helpful and friendly.
Insurer: Pumpkin
By: Jolie
Good but could be better
I switched to Pets Best due to cost and more coverage. However, they take forever to process claims. I started in December 2025 and already had to call multiple times. The main customer service only gives scripted responses. I had to speak with supervisors just to get clear answers. Their website is clunky and not customer-friendly. I consistently get errors when trying to upload simple PDF files from my vet for my claims.
Insurer: Pets Best
By: A P
Highest praise!
Absolutely seamless, lightning fast, and great communication. Funds in my checking account next day. Cannot recommend more highly.
Insurer: Trupanion
By: Brody’s mom
Excellent and speedy service
Pumpkin is great. Speedy completion of claims and excellent customer service.
Insurer: Pumpkin
By: Cheryl