Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Absolutely love spot insurance
Absolutely love spot insurance. When I have questions, I can call and get answers immediately. They helped cover my pets surgery which was amazing. I have already recommended them to so many of my friends with pets. 10 out of 10 recommend.
Insurer: Spot
By: Jay C.
Trust, Communication, and Transparency
I couldn’t be more impressed with Spot Dog Insurance! In the industry of pet insurance, SPOT is focused on communication, transparency, and trust. Their reimbursement process is truly seamless and exceeded all my expectations. From the moment I submitted my claim, everything was handled with speed, clarity, and professionalism. The platform is intuitive, the communication is prompt, and I received my reimbursement with pure transparency. It’s rare to find an insurance provider that combines efficiency with genuine honesty, but Spot Dog Insurance does just that. They’ve earned my trust and loyalty, and I highly recommend them to any pet parent looking for peace of mind and top-tier service.
Insurer: Spot
By: Craig Moniz
I spoke with Rebecca and she was very…
I spoke with Rebecca and she was very honest and helpful with all my questions and concerns.
Insurer: Prudent Pet
By: marklittlefieldgmail.com
Everyone is so kind and helpful
Everyone is so kind and helpful. They are so concerned about not only your pet but the owner’s wellbeing as well. They also call the next day to check in on your pet. That is awesome.
Insurer: Spot
By: customer
Very helpful
Very helpful and informative, helping us set up web site and and policy for our new puppy. Diane Lieszkovszky
Insurer: Fetch
By: Diane Occhibone Lieszkovszky
I have a little Frenchy
I have a little Frenchy named Chole and she loves Spot pet insurance. She knows they will be there when she needs to go to her favorite Vet. I've had Spot for 2 years and they are a solid and extremely easy to work with. There website is easy to navigate. If you are a frenchie owner, this is the way to roll those little gas machines need a tune up once in a while and Spot is there for you. Everett w Longmore
Insurer: Spot
By: Everett Longmore
Ease of filing a claim
When I called, the person I spoke to was very patient and helped me understand how to navigate my online process. Which turned out to be extremely easy. And I am not very computer savvy. My claim was processed and paid in a timely manner with absolutely NO problems. Extremely happy with my choice.
Insurer: Spot
By: Patricia Kiernan
Website has been inaccessible for months
Insurance is great as far as covering claims, but gets very expensive for old purebred dogs. Their website is now useless. I've been kicked out of it for two months because of some widespread problem they apparently had, and now nobody can fix the issue and get me access. I've called six times - always told it will be fix but it never is. They do give you a way to submit a claim without the site, but I can't see status of past claims and when I call about an unpaid claim, sometimes they say there's no record of the claim. They also told me they would send me a list of claims with status, but never did. I would have kept that information separately on my own, but I've always relied on their site to look things up. Now you can't do that. For a company the size of Nationwide, you'd think they could fix a data issues with their site, but they can't. Be cautious - maybe look for better options.
Insurer: Nationwide
By: Jeff
Easy online service
I am very pleased with spot pet insurance. Having a large breed puppy there are many unforeseen health issues that could happen, and all of them could potentially be very expensive. So far in a little over a year we've had a couple of vet visits that were outside of a regular well check up. With our 500.00 deductible Spot insurance reimbursed us 80% back. It was very easy to file a claim online the check came a couple weeks after the claim was filed. Excellent customer service.
Insurer: Spot
By: Ronnie Gianna
Patient and Super Helpful
Amanda was so helpful and patient with me as I took forever to respond. She did help me with finding the policy best for my cat. Definitely recommend
Insurer: Fetch
By: Demi Martin