Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Not my insurance agents but so helpful!…
so i actually dont have pumpkin as a insurance agency i went with another company... BUT i accidentally signed up for both (mommy brain😮💨) and i canceled but the charge still went through and i dont know about you but i sure cannot afford to have 557 dollars missing for very long. i call pumkins support team panicked and crying and they were able to empathize with me and help. My money was refund within that week they were sososo helpful and speedy. Thank you pumpkin!!
Insurer: Pumpkin
By: Kaitlyn
I love Pumpkin
I love Pumpkin! They’re always there when I need them and reimburse me quickly for services.
Insurer: Pumpkin
By: Lourie
Easy claim process
Easy claim process. Quick processing and direct deposit of our reimbursement. Was expecting a hassle based on history with previous pet insurance company for a different dog. Previous insurance company always managed not to pay a claim. SPOT is fantastic. Thank you for living up to my expectation for a pet insurance company!
Insurer: Spot
By: Bill Rickley
Embrace is super easy to navigate and…
Embrace is super easy to navigate and they handle claims quickly. They also assisted when more information was required and worked with me to resolve the issue. I am very happy with their site and service!
Insurer: Embrace
By: Sandy Kimmer
I love Embrace
I love Embrace, they are quick to respond and reimburse payments. I have a happy healthy dog and Embrace is a big part of it.
Insurer: Embrace
By: Veronica
New Account and Fetch Rep Nadine
Nadine, was very helpful to assist in creating the new account and answering all our questions. Looking forward to having fetch for our pet insurance needs.
Insurer: Fetch
By: Jim
Aileen was AWESOME
Aileen was great. She helped me find the right policy for our new puppy name Chowder.
Insurer: Fetch
By: christinebrothertonyahoo.com
Poliy Renewal Questions
This was my 2nd phone call to Pets Best to discuss options for my policy renewal. I spoke to the same person both times. Although she did answer my questions, she did not seem at all friendly and did not have very good PR/communication skills. Chewy customer service is the BEST. Whenever I call they make me feel appreciated as a customer.
Insurer: Pets Best
By: Linda Glew
Karley
Spoke with Karley and my experience was amazing! She explained everything in a way it was easy to understand with anwsers to all my questions. Additionally provided guidance on which plan would be best for my pet. Wren is in great hands with this insurance coverage. Thank you Karley you are the best 🐶❤️
Insurer: Fetch Canada
By: Tracey Edwards
Embrace helps with everything when it comes to pets!
This company is easy to deal with they are very mindful of ur needs when it comes to ur pet! I recommend giving them a try!
Insurer: Embrace
By: Cynthia FrenchLewis