Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Quick response
Quick response, ease of filing, quick payoff.
Insurer: MetLife
By: customer
With having a sick pet you have enough…
With having a sick pet you have enough to worry about to get your “fur baby” well and the correct care. It’s a comfort to know that Trupanion is there for you and helps take more stress off when they are able to pay your coverages portion before you check out if your veterinarian has them set up for direct pay. I’ve been with Trupanion since 2008 and will be with them many more! I can’t say enough great things about everything they have done for me and my pets when I needed to take them to the vet and thanks to them have added quality years to their life with me. Thanks.
Insurer: Trupanion
By: Linda
Only the best for our furbaby
We have used Trupanion since our pup was a baby, and we’re very pleased with their responsiveness in paying claims and with customer support. We highly recommend Trupanion.
Insurer: Trupanion
By: Consumer
Great customer service and courteous…
Great customer service and courteous friendly staff. They answered all my questions and concerns. They are prompt with claims and explaining benefits and payments.
Insurer: MetLife
By: Vicki Jones
Excellent customer service
Excellent customer service
Insurer: Trupanion
By: Gregory
Great customer service
Rebecca was very helpful explaining the different plans and what was covered, taking the time to answer all my questions.
Insurer: Prudent Pet
By: rladamsyahoo.com
wasn't sure
I was on the fence on weather to get the insurance or not but after talking to Aileen and she answered all my question I thought I'd give it a try.
Insurer: Fetch Canada
By: Judy
MetLife Pet delivered quick and…
MetLife Pet delivered quick and efficient service. When additional info was needed, they contacted vet directly and didn’t make me jump through hoops to receive payment. .
Insurer: MetLife
By: Anne
Call to fix coverage issues
Call to fix coverage issues. I had to call to make sure tax for the medications was covered as well as making sure that a previously covered med was not denied as a "pre-existing condition". The customer service representative was kind and friendly, but the company should not make me have to call them in the first place for coverage I should have. I have called several times to resolve coverage issues on their end.
Insurer: MetLife
By: NT
Worth the money for health of your pet
We are very impressed by MetLife’s pet insurance. We have done 10 claims and it is so easy and relatively quick to receive your reimbursement. I think the longest I have waited for reimbursement is around 2.5 weeks. It’s very easy to use the app to upload your receipts or vet notes and follow the process to your claim being approved and then the payment. We have reached out to customer service a few times and it has always been pleasant and quick. This will be our third year with Met Life for our pet insurance and we continue to be impressed by the coverage and the service. Thank you for making things easy.
Insurer: MetLife
By: Amber Patton