Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Friendly & Efficient
Friendly reps, quick claims processing
Insurer: MetLife
By: Jessica
Reimbursement is easy to do and your…
Reimbursement is easy to do and the responses are pretty quick. Never had an issue submitting anything and the website is simple to use and see what benefits you have.
Insurer: MetLife
By: Andrew Davis
4/5 still very good
Your team requested the SOAP notes but when it was provided by me, the VET wrote down on the SOAP notes that they provided it already to you before your request. Outside of that - no issues. Friendly people.
Insurer: MetLife
By: Customer
My experience signing up was great due…
My experience signing up was great due to the experience we had with Rebecca answering our questions. It's too early to rate my claim experience because i have not needed to file one. Hoping that will go smoothly when I need them.
Insurer: Prudent Pet
By: Pat
Prompt and accurate
Prompt and accurate, never have to think twice about my claims and service is excellent!
Insurer: Trupanion
By: Mel
My experience was great thanks to Hannah
My experience was great thanks to Hannah. She was a true professional
Insurer: Pumpkin
By: Lisa
Spot has been wonderful and timely
Spot has been great, fast and speedy with reimbursements. They have been amazing also with estimates in billing as well.
Insurer: Spot
By: Kj
Avoid, did not process legitimate claim
Avoid, did not process legitimate claim! I purchased a policy for my puppy, and 7 days later he became ill due to eating something he shouldn’t have. By their definition, this is classified as an “injury”. However; they rejected my claim due to the 30 day waiting period for illnesses. They did not even bother to investigate the cause of his case, which they admitted. Our pets are part of our family, and I wouldn’t want to partner with an insurance provider who, either doesn’t do their due diligence, or instinctively tries to find a reason to reject claim. We have insurance for peace of mind and trupanion did not provide that. Perhaps you should rename yourselves to falsepanion.
Insurer: Trupanion
By: Jerome Reyes
Give your Pet a Nation with Nationwide
My experience was amazingly easy and Daniel's customer service skills are very good. I Love having Nationwide Pet INSURANCE.
Insurer: Nationwide
By: Shamice Brown
Multiple positive experiences
The whole process from signing up to filing claims is simple. Pet's Best does everything in a timely manner and I appreciate their attentiveness to my insurance needs.
Insurer: Pets Best
By: Lisa