Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Awesome service!
Awesome service! You can tell the staff greatly care about customers and their pets. Aileen was wonderful to speak with.
Insurer: Fetch
By: Luis Pacanins
Former customer with really bad recent experiences
We had Healthy Paws since we adopted our dog almost 10 years ago. However, I got a recent notice via email that our premium would be increasing from $82 to over $400 dollars. All the documentation and notices in the online portal didn't adequately explain why, and none of the documents except the original email even mentioned the new amount, which was way at the bottom in basically the tiniest text possible. Extremely hard to cancel via email. I received three emails that acknowledged that my request had been received, but no real reply until I followed up with stronger wording, after which I was given the runaround again. Eventually I was able to get a (very nice) representative on the phone and canceled that way, but wow. I really think Healthy Paws has gone steeply downhill in the last couple of years and shifted to misleading practices that gave this longtime customer a horrible impression of them in the end.
Insurer: Healthy Paws
By: Nicole N.
Fast claims turnaround
Fast claims turnaround, no problems or glitches, helpful phone rep.
Insurer: Spot
By: Ann M.
Easy and quick to file claim online
Easy and quick to file claim online, claim was processed promptly, and satisfied with amount of payment. There was simply no aggravation whatsoever.
Insurer: Spot
By: Joseph
Just Sign up. Did a lot of research and decided to go with Prudent.
When signing up, Bobby was great. Very professional and well informed. Was very helpful in my decision to use Prudent Pet Insurance.
Insurer: Prudent Pet
By: Rick
Prudent Pet was clear and easy to sign up for!
Rebecca was great to work with - answered all my questions and got me signed up quickly! Prudent Pet is very clear and straightforward with good pricing.
Insurer: Prudent Pet
By: Courtney Givens
great job !!
great job ! easy to file claim on line fast efficient refund
Insurer: Spot
By: cathie
Spot has been very easy to work with
Spot has been very easy to work with, they process claims quickly.
Insurer: Spot
By: Lisa
Very Happy With Customer Service
Today I spoke with Aileen and added another dog to our Fetch Pet Insurance policy. It was nice to have a service representative speak clearly, and with the ability to answer relevant questions. I chose Fetch after checking a variety of other options. I was so pleased with Fetch that I notified the CKC with my impressions of their great plans and customer service.
Insurer: Fetch Canada
By: Vincent Hewgill
Extremely excellent company very happy!I refer them a lot best for the…
Since I've been using pets best for the past two and a half years I've been very happy and excited that they've been so good about processing all of my bills for Sasha because he was not suffering from anything until recently when he developed diabetes and I've been extremely happy with the quick turnaround time and the wonderful people have talked to in processing his claims! It's hard enough having a dog that's sick but then when you have a good insurance company you know you could have them go to a good specialist and it's covered which I greatly appreciate!
Insurer: Pets Best
By: Deborah LeVitin