Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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LOVE LOVE LOVE Metlife pet insurance
LOVE LOVE LOVE Metlife pet insurance. Always easy to work with!! And responsive to inquiries/phone call questions.
Insurer: MetLife
By: Sara
Rebecca was helpful and very pleasant!
Rebecca was helpful and very pleasant!
Insurer: Prudent Pet
By: Carol S
Excellent!
"The claims process is very quick, as was the response time. Pets Best is the best!"
Very Good Company
Always very helpful if I have any questions. Fast service. Super friendly!
Insurer: MetLife
By: Jennifer Wheeler
This time....the wonderful customer…
This time....the wonderful customer service gentleman...I believe his name was Chris...went above and beyond to let me know things had improved with my coverage status and made my day! Couldn't be happier Have had frustrations submitting claims previously and this time no problems!! Thank you Susan
Insurer: Embrace
By: Susan
Unmatched customer service
Extremely helpful in how to fulfill requirements of the claim.Very helpful in reaching out to veta office for additional info.Quick response in reviewing claim and quick turn around.
Insurer: Pumpkin
By: Lori
MetLife is consistently easy to work…
MetLife is consistently easy to work with for my pet's insurance. They stand by their coverage and are responsive if I have questions. I've had their pet insurance for 5+ years and wouldn't go with another company. Great experience!
Insurer: MetLife
By: STACEY HESSLER
EMBRACE has responded quickly to every…
EMBRACE has responded quickly to every invoice submitted for a dog with acute liver disease. This has not been an easy time for me and my dog and it's great to have the support of Embrace .
Insurer: Embrace
By: Sandy
Easy and fast
It was easy and fast. There wasn't a lot of back and forth and once all the information was provided the claims came through quickly.
Insurer: Spot
By: Alexis Smith
Customer service is great and ease of…
Customer service is great and ease of submitting claims and receiving payments is top notch!
Insurer: MetLife
By: Tanya Bush-Townsend