Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Thank you Pumpkin Insurance for the…
Thank you Pumpkin Insurance for the fast and high-quality work, we are very grateful to you and of course we will choose only Pampkin in the future.
Insurer: Pumpkin
By: Svitlana
My claim was handled quickly
My claim was handled quickly. However, I did send an email asking for a breakdown of the payment and haven't heard back.
Insurer: Spot
By: PAMELA
First claim was easy to submit
First claim was easy to submit. All instructions clear and no tech hiccups.
Insurer: Embrace
By: Caroline Bombar-Kaplan
Did I make a mistake
So far since I made the switch to Embrace I haven’t been impressed. The first time I submitted a claim I was getting emailed to explain the issue and my vet had to explain and send in history. My other insurances never was this hard to make a claim. My pay was usually deposited in 72hours. I’m now starting to wonder if I made a mistake by switching.
Insurer: Embrace
By: David White
PRINCESS IS THE BEST!!!
I Talked To Princess And She Was AMAZING!! She Made Me Feel Super Comfortable. I Felt As Though I Was Talking Her Ear Off With Being Anxious About Being A New Pet Parent. I Had A Bunch A Questions About My Policy To Understand It Better And She Never Made Me Feel As Though I Was Doing Too Much! I Love Her! She Needs A Raise, Promotion, Bonus...Something Lol I Just Really Appreciate Her❤️
Insurer: Fetch
By: Dominique Hamwright
My agent Zach was quick to respond
My agent Zach was quick to respond. I was very pleased to work with him
Insurer: Prudent Pet
By: Julie walker
Seamless Process, Outstanding Help
I’ve been a Fetch customer for over three years, and my experience has always been excellent. Recently, I needed to add a second pet to my policy, and Karley was such a great help. She answered all my questions and made the process quick and easy. Truly amazing service, thank you!
Insurer: Fetch Canada
By: Thaís De Campos
Great customer service and quick claim…
Great customer service and quick claim review and payment.
Insurer: Spot
By: Jenny Lilly
They were so courteous in removing one…
They were so courteous in removing one of my pets after I sent in an invoice after an ER visit turned into losing our fur baby. They sent a really nice email, prorated our monthly bill and removed her policy without me even asking. Sending claims in are simple as well.
Insurer: Embrace
By: Danielle Interpreting