Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Prompt and Efficient Claims Processing
I recently had to take my pup to the emergency vet early Sunday morning, and the bill was understandably expensive. I submitted the invoice through the MetLife Pet app on Monday and was pleasantly surprised to receive the reimbursement by Friday. I really appreciate the fast and smooth payment process.
Insurer: MetLife
By: Marlene King
Pumpkin has been easy to work with
Pumpkin has been easy to work with. I submit my claim and they quickly process it and I get reimbursed. I couldn’t imagine not having pet insurance.
Insurer: Pumpkin
By: Mandi
THE BEST!
Embrace Pet Insurance responded to a claim submitted in less than 24 hours. Jacob who answered the phone explained and answered my questions so patiently since my accent is so thick. He was so polite.
Insurer: Embrace
By: Lola Hogle
Easy to file and rapid payment
Easy to file and rapid payment. I have been extremely pleased with the care I have received from met life . I would recommend to anyone looking for good value in pet insurance
Insurer: MetLife
By: Andrea Phillips
Very helpful
Both customer service people were clear and helpful, great over the phone service.
Insurer: Fetch
By: Monica
Quick and easy approvals relayed…
Quick and easy approvals relayed directly to Vet practices.
Insurer: Trupanion
By: Jan
Fetch Pet insurance has been wonderful
Fetch Pet insurance has been wonderful. Easy to submit and quick turn around.
Insurer: Fetch
By: Robin Correnti Correnti
Ease of submitting the claim
Ease of submitting the claim. Also, I was updated on the status of the claim which was appreciated.
Insurer: Fetch
By: Karen Crayden
Great Experience
Clear, easy process to request a quote. Excellent, well-informed customer service. Fast turn-around to add my newest pet. Thank you!
Insurer: Nationwide
By: Lisa M
Both positives and negatives.
I am happy I was able to receive help with Emma's medical bills. I am also happy Trupanion interacts with, and pays directly do, the veterinarians. With that said, I was not happy that, in such an emotional emergency situation, I was forced to appeal your quick initial denial of coverage. I was further disappointed that, within a week of the claim for treatment expenses, I was notified of a substantial increase in monthly premiums.
Insurer: Trupanion
By: Nancy