Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I'm glad I got my insurance through Spot
I'm glad I got insurance through Spot. Something I hoped I wouldn't need to use but when I did it sure helped and filling a claim was quick and easy with a fast response from Spot team.
Insurer: Spot
By: Joe Deggendorf
Always excellent customer service
Always excellent customer service, a variety of package options, good pricing and quick refund reimbursement. I’ve had MetLife for over 7 years for my fur-babies and couldn’t ask for a better insurance provider!
Insurer: MetLife
By: customer
Never any problems
Never any problems. Great coverage. A easy to request a reimbursement and quick turnaround time reviewing your claims. I would recommend to anyone who has cats or dogs.
Insurer: Pumpkin
By: Anna L
Easy claims filing and timely…
Easy claims filing and timely processing. Helpful and responsive customer service.
Insurer: MetLife
By: customer
Great app. Okay customer service.
For the most part I have had great service from MetLife Pet. They did request the same information multiple times and it was sent multiple times for one claim. I think they now have all my dog's basic information and all I have to do is provide receipts and SOAP notes for each incident. The app is very easy to use and makes filing a claim straightforward. The one time I called customer service the woman I spoke with seemed bored, annoyed and frustrated. She did however tell me what information was missing which was never specifically asked for previously. All claims except one have been processed and paid quickly.
Insurer: MetLife
By: Linda L.
Great service
Great service, fast claim response
Insurer: Spot
By: KATHERINE ROBINSON
MetLife Pet is fluency and quick to…
MetLife Pet is fluency and quick to reply to all claims and reimburse fast. Thank You MetLife
Insurer: MetLife
By: Gary Smith
Clam paid fast
I cannot get over how quickly they paid my claim. Less than a week to make a decision! When you already have to deal with the trauma of an emergency admit, knowing you have reliable instance just alleviates some of that stress.
Insurer: Spot
By: Jessica C.
Spot makes filing claims simple and…
Spot makes filing claims simple and they respond quickly!
Insurer: Spot
By: Liz J
Ann was very thorough and compassionate
Ann was very thorough and knowledgeable, also was very compassionate and empathetic when I informed her my dog Finn had passed.
Insurer: MetLife
By: customer