Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Amanda was amazing
Amanda was amazing! She explained everything clearly and made the process super easy. Excellent service!
Insurer: Fetch Canada
By: Akash
Stress-free, appreciate wellness benefits
Website is always easy to navigate and it has been stress-free to upload a claim. We Appreciate that Embrace has a Wellness category. It prevents little things from turning into big things. Seems that most other insurance companies don’t understand that.
Insurer: Embrace
By: susan s
Fast response on the claim and…
Fast response on the claim and reimbursement went directly into my bank account. I also appreciate the follow up from Healthy Paws post surgery.
Insurer: Healthy Paws
By: James Edmonds
Very informative answered all questions…
Very informative answered all questions thourghly.
Insurer: Fetch
By: Lori Sager
Easy Process Excellent Company
Insurance agent Rebecca broke down all aspects of insurance and was very informative friendly and efficient
Insurer: Prudent Pet
By: Cody D
Josh was very patient.
Josh was very patient.
Insurer: Fetch Canada
By: Serena Feng
Easy claim submittal
Easy claim submittal. No hassle. Quick reimbursement check. Great service!
Insurer: Spot
By: Jessi Combs
Very Poor Claim Response Time
I have had pet insurance for our lab for 8 years. 3 years ago, due to her age, my existing policy was transferred over to ASPCA, along with a significant rate increase. I have NEVER filed a claim until 2 weeks ago, for an ear infection and her inability to put weight on her front paw. My total bill was $1300+, with a $500 deductible. So far, I have heard nothing from ASPCA and the website indicates that the claim is "in que". I spoke with a customer representative, who told me that he would take care of it, and so far nothing. After further research, I learned that in the state of Florida, pet insurance, is under the jurisdiction of the State Insurance Commissioner. The good news about this, is that companies that deny and delay claims can be forbidden from doing business in Florida. If any of you are in Florida, I have attached information on how to file a claim. To file a complaint with the Florida "Insurance Commissioner" (who heads the Office of Insurance Regulation), you should contact the Florida Division of Consumer Services within the Department of Financial Services (DFS), as this is the correct agency for handling consumer complaints against insurance companies. You can file online, by phone, or by email, providing details like the insurance company name, policy number, claim number, and a clear explanation of your issue. The DFS will then process the complaint and contact your insurer.
Insurer: ASPCA
By: Kimberly
Spot Insurance is outstanding!
From the onset, Spot Insurance has been amazing. When comparing Pet Insurance, Spot quickly rose to the top of list: Excellent client service, outstanding rates and inclusion of services. After selecting Spot Insurance, the Client service has remained exceptional, the ease of submitting claims is unbelievable and the time for claims processing is very quick. I couldn't be more pleased and so very happy that I selected Spot. Thank you!
Insurer: Spot
By: Michelle Kelley
Response time was great
Response time was great. My question was answered and explained to me perfectly!
Insurer: Fetch
By: Colleen