Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I should have signed up years ago❤️
I appreciate how personal the team at SPOT really is. When I had to say goodbye to my soul dog, they didnt just send a letter. They called. And to me, thats huge. Because the voicemail that was left, sounded like it came from a best friend. It was sincere and showed me that they actually care. I may have cried through the whole thing but only because it really touched my heart. Just like Kiara has to so many people. Thanks guys. I recommend you all the time!
Insurer: Spot
By: Jessica Collins
Carla seemed to be very well informed…
Carla seemed to be very well informed and extremely polite and friendly. I enjoyed talking to her about the coverage
Insurer: Fetch
By: Richard Overstreet
Everything was very easy to file and we…
Everything was very easy to file and we got a nice quick reimbursement for our baby girl who is dealing with cancer now.
Insurer: Spot
By: Bruce Hotaling
Spot insurance phone staff is always…
Spot insurance phone staff is always very helpful and kind. Wonderful insurance claim. I’ve been with them for a little over two years and I’m very pleased!
Insurer: Spot
By: Kasie Mcpherson
A+ They have been fair and responsive
They have been fair and responisve. I had one claim and they reimbursed me a fair part and the teeth cleaning I had done for Odie had a 150 dollar allowance for Teeth cleaning when I added the Platinum rider. SO yeah. Spot pet insurance is legit and they are a great company to deal with. I hope I will never need them for major diseases/illnesses but if I do, I am glad I chose this company! Thanks, Brian and Odie.
Insurer: Spot
By: Brian D
Pumpkin team replies in a timely fashion
The Pumpkin team is consistently available to address your inquiries in a timely fashion. They have been processing my claim requests very promptly and providing clear feedback. I highly recommend them
Insurer: Pumpkin
By: Anna
Double check your coverage amounts when signing up.
With our last dog the coverage and service was amazing. With our new dog, I started with a higher deductible by mistake. I called to make changes and you can NEVER make a change unless it’s to up your coverage. So basically nothing is covered for this dog which is a bummer. When I was talking to the rep she mentioned I could switch insurance companies but everything she’s been treated for so far would be considered “pre-existing” and not covered somewhere else.
Insurer: Pets Best
By: Jen Brennan
Excellent and simple process!
Excellent and simple process. The website is easy to use and the process to review, compare and purchase was achieved in minutes. Very easy to understand and complete.
Insurer: MetLife
By: Deborah Hayes
Reassurance of coverage for catastrophic medical event
As a longtime pet parent of cats and dogs, I understand the commitment to their health and wellbeing for their lifetime. But when an unexpected catastrophic medical condition or injury occurs, I feel rest assured that Trupanion met my expectations. This was my first time filing a pet insurance claim. My 2 year old kitten needed surgery to figure out why she was continuously vomiting. X-ray showed something suspicious, but we couldn’t figure out what it was. Thank you, Trupanion.
Insurer: Trupanion
By: TerryLynn
agent was helpful and answered all…
agent was helpful and answered all questions. We didn't have our puppy yet when I firts called to set up his insurance - she called us back on the next Monday to verify we received him in transport on Saturday. Above and beyond customer service!
Insurer: Nationwide
By: customer