Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The website was not working correctly…
The website was not working correctly but I ended up talking to Daniel and he worked with me. I think ee got it taken care of.
Insurer: Nationwide
By: Barbara Westre
Easy Claim Process
The ease of starting a claim, uploading documents, and receiving my reimbursement is very streamlined and user friendly. I'm happy with the coverage and claim process.
Insurer: MetLife
By: Amanda
Quick response
Quick response. Easy to navigate requests in the website.
Insurer: MetLife
By: customer
The associates I have spoken with have…
The associates I have spoken with have always been extremely helpful, friendly and professional. I find it a bit cumbersome using the app to upload multiple documents, so I typically email them, but otherwise, the claims process is always very speedy.
Insurer: MetLife
By: customer
A complete fiasco
A complete fiasco. I still have ot been reimbursed for my claims. Every time I call it is a different convuluted story.
Insurer: MetLife
By: Robin Crawford
I submitted a claim for my dog and was…Extremely pleased
I submitted a claim for my dog and was impressed at how quickly they reviewed and completed the claim. They also make sure to get the money that you are to get reimbursed submitted to your account within 24-48 hours. You couldn't ask for better service. I have been with Embrace for several years and I must say they are improving all the time. Also when you call and talk to a representative everyone is so friendly and helpful!
Insurer: Embrace
By: Susan
Colbie’s Journey
I have been so concerned about my dog’s sudden lethargy and have been trying to go about her treatment in a methodical manner as suggested by my veterinarian. Trupanion has been SOO SUPORTIVE during this process. I am incredibly thankful that they have been there at every step along the way. 🥰
Insurer: Trupanion
By: Laura
Always great customer service
Always great customer service
Insurer: Spot
By: Barbara Jill Marquart