Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Melody was so sweet!
Melody was so sweet! It was such a pleasure to chat with Melody they helped me signup for my bunny and answered all my questions. Thank you!
Insurer: Nationwide
By: emily
So nice to do business with and easy to…
So nice to do business with and easy to file claims.
Insurer: MetLife
By: customer
Very Pleased With Service!
So easy to file claims…prompt response.
Insurer: MetLife
By: Linda Davis
I had a great experience
I had a great experience, the person who helped me answered all my questions clearly and I really appreciated that.
Insurer: Nationwide
By: customer
Promptness in claim processing.
This company has always responded quickly and fairly!
Insurer: Healthy Paws
By: Marcia Smith
Never have an issue with MetLife and…
Never have an issue with MetLife and they process my claims quickly! Thanks!
Insurer: MetLife
By: Happy Dogs
The ease of the web site and once you…
The ease of the web site and once you have history of pet in system it takes seconds to send info and file a claim . Thank you . It really is easy and yo me that is important . Also in past I have had to make a call with question and response was quick and sensitive. Thank you very much
Insurer: Healthy Paws
By: jennifer acunto
I recently transferred ownership of my…
I recently transferred ownership of my policy with Nationwide Pet Insurance, and the process was seamless. Their team was responsive, helpful, and made everything incredibly easy during a sensitive time. We truly appreciate the professionalism and smooth transition. Highly recommend.
Insurer: Nationwide
By: Brooke
Updated to a solid 2 stars. I have canceled my insurance through this company due to poor communication
Having had pet insurance on my 10 year old dog with another company with no issues I thought about insuring my new puppy with them to find out that the plan I had was no longer available. I decided to try Figo because of the relationship with Costco. Figo has very poor customer service and support. After submitting a claim they asked for additional information from the vet which the vet provided. Figo failed to update the claim or communicate with me as to the status of the claim. In the app it was just marked as "Done!" It took multiple phone calls (50+), emails and chats over the course of a month to finally get the claim addressed
Insurer: Figo
By: KW
A huge help for my diabetic dog
Trupanion has been awesome. My dog was diagnosed with a complicated case of diabetes a few months ago, and this is all very new to me. The support chat team members have been very patient and helpful with all my questions, and reimbursements have been quick. No complaints! It's definitely a huge relief to know that my dog is covered and I can focus on getting him healthy instead of stressing about finances.
Insurer: Trupanion
By: Melissa