Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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I can relax knowing Fetch has my back
While I don't revel in the premium increases (who does?), I certainly understand why. I never really needed the policies while my dogs were younger. That being said, I sure need them now! Great customer service, document submission is painless and I love the quick reimbursement. You also get discount and promo offers for other companies. And, some companies offer discounts for Fetch. I don't know how the other pet Insurance companies are but Fetch is terrific.
Insurer: Fetch Canada
By: Vickie Bridge
I have been battling with the company…
I have been battling with the company to be reimbursed for a groin tumor removed from my dog’s thigh. They denied it because they said it was the same as the anal skin tag diagnosed 2 years ago. I do not get return calls, I am passed from person to person and left on hold endlessly. I have provided a photo from the vet clearly showing the surgical site and stitches, along with the skin tag that is still there on a different part of the body. It is bad enough to have your dog diagnosed with cancer, but to fight for the proper reimbursement is so frustrating and upsetting.
Insurer: Embrace
By: Leanne Russo
Premium renewals doubled in one year
They are fairly swift at reimbursing claims. What bothered me was that they increased my premium by almost $100. I called to let them know that this was highly inappropriate business. The representative was not helpful. I’m asked to speak to someone else. The most they were willing to do is deduct $25 and the coverage would go from 90%/10% 80%/20%. I dread what will happen at this year’s renewal.
Insurer: MetLife
By: customer
MetLife Pet has been a life saver for our rescue and us.
MetLife Pet has been a life saver for our rescue and us. The Customer Service Representatives are always friendly and helpful. I can’t say enough about how seamless it is filing a claim. I have recommended the insurance to our Veterinarian and anyone I talk to about the Company and insurance. Please continue with the excellent service.
Insurer: MetLife
By: Rick
Keeping Charlie happy and healthy!
MetLife has been incredible with every claim and question I have had for my cat Charlie. Thanks to MetLife I have been able to keep Charlie happy and healthy. He has a very specific diet and medications that without MetLife we could not afford. Thank you MetLife!
Insurer: MetLife
By: Nadia
Easy and pleasant experience!
Easy and pleasant experience with Rebecca. She was so patient, calm, friendly and helpful in helping me navigate the different pet insurance options for my kitties. She is the best!
Insurer: Prudent Pet
By: Jan
Exceptional Pet Care Support – Highly Recommend MetLife!
MetLife Pet Insurance has been a true source of peace of mind for me and my beloved pets—Sophie (French Bulldog), Boots (Bobtail Cat), and Bagheera (Bombay Cat). With MetLife’s support, all three enjoy consistent health and wellness benefits that keep them active, happy, and thriving. Whether it’s routine care or unexpected vet visits, MetLife makes it easy to prioritize their well-being without the stress of financial uncertainty. The claims process is smooth, and the customer service is always helpful and compassionate. Thanks to MetLife, I can focus on giving my pets the best life possible. I highly recommend their pet insurance to anyone who wants reliable coverage and the confidence that their furry family members are protected.
Insurer: MetLife
By: Priscilla Davila
Very helpful staff
I have had, at one time, 11 dogs covered under MetLife Pet Insurance and it gets pretty complicated figuring out and keeping them all separate. They have gone above and beyond the call of duty to help me with claims and also condolences when I’ve lost one of my fur babies.
Insurer: MetLife
By: Rhonda Trammell
I’ve been a customer of Embrace Pet…
I’ve been a customer of Embrace Pet Insurance for many years and all my pets have had coverage through this insurance company. It’s very easy to file claims and the processing time is quick and accurate.
Insurer: Embrace
By: PIA Wilken