Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great Customer Service
Fetch offers great value for your money. Justin was incredibly helpful and informative. He provided his number and I was able to call him back directly when we were ready to begin our coverage.
Insurer: Fetch Canada
By: Nicholas Stoneberger
I can’t say enough good things about…
I can’t say enough good things about Healthy Paws! From the start, the entire process has been incredibly smooth and stress-free. Submitting a claim is super easy — you just snap a photo of the vet bill and upload it through their app or website. It literally takes less than a minute. What impressed me most was how quickly they process claims. I’ve had multiple instances where I received reimbursement within a few days of submitting — sometimes even faster. It gives me so much peace of mind knowing that not only is my pet covered, but that I won’t be waiting weeks to get reimbursed. Customer service is also top-notch. They’ve always been responsive and compassionate whenever I’ve had questions. Healthy Paws truly feels like a company that cares about pets and pet parents. If you’re on the fence about pet insurance, I highly recommend Healthy Paws. They’ve saved me thousands in vet bills and made the process painless every step of the way.
Insurer: Healthy Paws
By: Michele Ienna
Efficient Handling of Claim
Easy online claim filing, good claim status communications and timely claim processing & payment
Insurer: MetLife
By: customer
Exceptionally easy to input claims
Exceptionally easy to input claims. Usually quick reimbursements
Insurer: Healthy Paws
By: CTK
Wow factor
So far so good. Xena first exam has been covered and her flea medication. The processing was simple and I wasn’t asked for all this paperwork. The processing was easy and straightforward. I finally feel like I have a company that will actually be there for Xena.
Insurer: MetLife
By: Patrick B
Rebecca patiently took like 45 minutes…
Rebecca patiently took like 45 minutes to explain options that I can afford, now that I have four cats. Every person I talked to so far in this company sounded like they could be my neighbor, the experience is one I would recommend. Rebecca is a sweetheart!
Insurer: Prudent Pet
By: whereswaldo
The app was easy to use
The app was easy to use, simply upload the required docs and submit. MetLife sends an email receipt and got back to me via email in no more than 5 days or so and the deposit was immediately sent to my account.
Insurer: MetLife
By: Allison
Satisfied customer
Worked with Carla who explained things very well.
Insurer: Fetch Canada
By: bill fauerbach
Great staff. User friendly Website.
Friendly and attentive staff. Easy to use website and app.
Insurer: Embrace
By: Bob Wyrick
Amazing!
Always great to answer any questions. Super quick and super thankful for this company.
Insurer: Spot
By: Tori Ryan