Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Met Life pet has always paid claims…
Met Life pet has always paid claims promptly with no run around. My only complaint is the claim filing system could be improved. For example, a simple box where a person could make notes about the submission or call out something you feel is needed would be great. The form always asks for the vet's notes, but some times you are just picking up a script and there are no vet notes. It would be nice to be able to note these things so you don't feel like you haven't provided the right info.
Insurer: MetLife
By: customer
Incredible Service
When our dog was suddenly diagnosed with a life threatening disease, we were able to get him the maximum treatment without having to do financial gymnastics. Healthy Paws covered all treatments without question and paid out within a couple days of submitting the claim. Our beloved dog did inevitably pass, but we are so thankful to know that we did everything we could thanks to Healthy Paws.
Insurer: Healthy Paws
By: Alex S
Replying to claims
Replying to claims , text and other communication's your grate
Insurer: Fetch
By: Cherlene
I had to call a couple of times and no…
I had to call a couple of times and no one could give me an answer as to when claim would be completed, this was after a couple of weeks.
Insurer: MetLife
By: Mary L
Great response time reviewing claims…
Great response time reviewing claims and website is extremely easy to use so you can keep track of where your claims stand and when claim refunds are due.
Insurer: Pumpkin
By: Sherri
Always great customer service
Always great customer service
Insurer: Spot
By: Marigold Blaylock
Incompetent customer service
Unfortunately stupid people work in customer service. After 5 years of automatic withdrawal monthly payments, the idiots had some sort of problems with automatic payments. Lost all credit card information. You need to call every month and wait between 35-55 minutes just to make a payment. They say they update it each month but unfortunately they are too stupid to figure it out
Insurer: Pets Best
By: Theresa
Elaine was wonderful and pleasant
Elaine was wonderful and pleasant. She asked all our questions
Insurer: Nationwide
By: customer
Claims are reviewed quickly and payments made right away. I appreciate that!
I am very impressed with MetLife Pet Insurance. Veterinarian bills aren't cheap and it really helps to have this insurance. I'm very impressed with how quickly they review your claims and make payment as needed.
Insurer: MetLife
By: Patty
Great Pet insurance
Our cat was diagnosed with liver sarcoma late 2025. He had multiple year visits, procedures are in ultimately surgery. Submitted the appropriate documentation to submit claims. MetLife was great in processing the claims and providing very fair reimbursement in a timely manner. I’m glad we have MetLife.
Insurer: MetLife
By: customer MKK