Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Satisfied
Claims take a couple weeks to process, but I'm very satisfied with my coverage and customer service.
Insurer: MetLife
By: James A
Incredibly easy to use and always…
Incredibly easy to use and always responsive. My pup wouldn’t be here without yall.
Insurer: MetLife
By: customer
Easy to submit claim
Easy to submit claim, great customer service.
Insurer: MetLife
By: Cesar
So so
Vet should be one to send in claims. Many claims sent in by me get denied when i pay a lot of money.
Insurer: MetLife
By: customer
Definitely recommended.
Web site very easy to use. Response in a reasonable time frame but could be a bit quicker. But definitely worth the premium. I have two dogs and MetLife has refunded both.
Insurer: MetLife
By: Mr. Vincent Ciro, Long Island, New York
Very helpful and quick response
Very helpful and quick response
Insurer: MetLife
By: Paul G
The ease of submitting a claim
The ease of submitting a claim. And contacting a representative.
Insurer: MetLife
By: customer
Highly recommended
I love the coverage, I believe the price is fair considering what coverage we get. The ONLY thing I don't like is the amount of time it takes to review and complete a claim. The invoices are usually paid in advance with a credit card which then incurs interest if not paid in time for the month to close. I do recommend mypets to all of my friends. I have had other insurance providers and this has been by far the best.
Insurer: MetLife
By: Evamarie DeGennaro
My cat was affected by a deadly…
My cat was affected by a deadly disease, Feline Infectious Peritonitis. We had to do multiple vet visits, medications, ER visits. Working with met life has been a pleasant experience so far. Never had any issues with submitting a claim, straight forward communication and customer care representatives were very friendly.
Insurer: MetLife
By: customer
Rapid claims determination
We have had Embrace Insurance now on 3 Bernese Mt. Dogs (since 2014-15). Over the years, they have markedly improved their claims determination and time it takes to get reimbursed. These days, I usually am notified within a week and often sooner. The reimbursement is directly deposited into my account. I have had another dog put on a different Plan which has not been as efficient. We do not do the Wellness benefits as we calculated for us that it would be 'a wash' as far as ROI. My wife and I have always had good luck talking to a live person when needed.
Insurer: Embrace
By: Jeff B