Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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good and straight forward
good and straight forward
Insurer: MetLife
By: Kamil Unrat
Very quick and easy to contact and was…
Very quick and easy to contact and was worth every penny over the last 10 years
Insurer: Trupanion
By: Leslie
Waited for over 30 mins to talk to an…
Waited for over 30 mins to talk to an agent and then got disconnected. I’m a new customer and this is off to a very bad start.
Insurer: Nationwide
By: customer
Easy Setup, Great Customer Service
Kevin was super helpful in walking me through the process and all the options I had for insurance for my rabbit. Couldn't have asked for a better person to get everything set up. Having this insurance gives us peace of mind that we have the coverage we need to properly care for and will have the financial assistance we need in the event of an emergency or accident with our rabbit.
Insurer: Nationwide
By: Alexandria Moran
Great for insurance, AWFUL technology issues
They, as an insurance company, are great and who I recommend to all of my friends/family. HOWEVER despite going back and forth several times with the company about getting locked out of my account because the validation links (sent mere seconds ago) are magically expired! 0/10 for the technology.
Insurer: Pets Best
By: KC
Franklin was excellent at explaining…
Franklin was excellent at explaining possibilities for my Chloe
Insurer: Nationwide
By: Doris Correll
Best choice for pet health coverage
All the people were amazing to deal with . Having my cat's stay at the emergency hospital preapproved helped me concentrate on her getting better. Coverage is as good as they say. Kerri was especially helpful!
Insurer: Trupanion
By: Tina
5 Stars!
It was easy to upload the claims, communication was very good and payment quick. I am very satisfied with Pumpkin
Insurer: Pumpkin
By: Sandie
Priceless
Priceless, from the call we made and a very wonderful lady named Laura took care of us purchasing the insurance for our adorable fur baby Chloe. We did send in claim and it was taking care of professional I would recommend Fetch to all that need insurance for their fur babies. A1 company
Insurer: Fetch
By: Real
PetsBest - Super Easy to Work With
PetsBest has always been easy to work with, making claims is super easy and reimbursement is always fast.
Insurer: Pets Best
By: Sue Fisher