Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Kudos to your customer service team
Kudos to your customer service team. Efficient, courteous and responsive. Solved my issue within minutes.
Insurer: MetLife
By: customer
I was wracking my brain
I was wracking my brain checking each pet insurance company that would be best for our 6-year old Husky/Shepherd dog, Augie. I had 6 different companies all offering the same, yet different things. Calling Fetch on their 1-800 number and chatting with their agent. Lauren Morton made all the difference for my husband and I. Lauren customized our account to fit what we could afford financially. comfortably. Lauren answered all our questions and concerns.
Insurer: Fetch Canada
By: Monik R
I needed help in filing the claim and…
I needed help in filing the claim and customer service was wonderful! Also I received my check in a very timely fashion.
Insurer: Pumpkin
By: Paula
Terrible and Horrible do not even cover it
We paid $60 a month for what turned out to be completely worthless insurance. When we rescued our dog—literally off the street after someone abandoned her—we did it out of compassion and the hope that we could give her a better life. We signed her up for Pets Best thinking we’d have some support for her medical care, but when it came time to file claims related to her heartworms, they denied everything. Their reason? They claimed it was a pre-existing condition and that we were somehow aware of it before we got her insured. That is blatantly untrue. We rescued her, with no medical history, no background—just a dog in desperate need of help. Pets Best showed no compassion, no common sense, and no intention of doing what insurance is supposed to do: help people care for their pets. This company is more interested in taking your money than actually providing support when it matters. Don't waste your time, and definitely don't waste your money. If you're trying to help a rescue animal like we were, look elsewhere—this company will leave you hanging.
Insurer: Pets Best
By: Caitlin
This has been our first time working…
This has been our first time working with embrace for pet insurance, their website is easy to navigate, and so far it has been an overall great experience!
Insurer: Embrace
By: Begona Kaminsky
Great Service
I am no sure if I am reviewing the Pet Oncologist or the Pets Best Insurance company. Either way, they are both providing outstanding customer service and patient care
Our 6 month old puppy had an emergency
Our 6 month old puppy had an emergency. The only part of the experience that wasn’t stressful was knowing we had insurance. Working with the agent at Pumpkin made it easier for us. The claims were handled quickly and as advertised. No tricks or hidden rules. Just straight forward care.
Insurer: Pumpkin
By: Cameron
Very quick claims processing and…
Very quick claims processing and excellent communication.
Insurer: MetLife
By: Amanda Anthony
Pets Best really is the best
I took my new kitten to my vet for an initial wellness visit. He got his first vaccines, some dewormer and a health check. My bill was $218. I submitted a claim for Wellness Coverage the next day by simply uploading the receipt from my vet's office into the Pets Best app. The next day my claim was approved and I received a check for $200 a couple of days later! Thank you for the seamless processing and easy claims submission process!! The insurance policy terms are also clearly and simply stated, no confusing jargon to sift through. 10/10 would recommend Pets Best for any pet 🩶
Insurer: Pets Best
By: Lauren
Quick turnaround!
I was impressed at how quickly my claim was processed!
Insurer: Spot
By: Cassy Lawson