Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I had a question about a claim
I had a question about a claim. The agent solved the problem and was very nice. It was fast and easy.
Insurer: MetLife
By: Cecelia Sumner
Great customer service and prompt…
Great customer service and prompt claims processing
Insurer: MetLife
By: customer
I have NEVER…
I have NEVER had any sort of insurance respond and act as fast as Spotpet did. They did exactly what the policy said it would do and we are ALL happy. In fact I’ve already recommended them to a friend with a new puppy. Thank you Spotpet!!! , Lucy’s mom
Insurer: Spot
By: Debbi
The Best Decision We Made for Our Dog
I truly cannot say enough good things about Healthy Paws. We have insurance for our dog, Ivy, and it has made all the difference in the world. They review claims quickly, communicate clearly, and consistently reimburse 90% of the actual vet bill without any hassle. The process is straightforward and stress-free, exactly what you need when you're already worried about your pet. Because of Healthy Paws, we’ve been able to give Ivy top quality veterinary care without hesitation. Instead of making decisions based on cost, we can focus entirely on what’s best for her health and well-being. Their reliability and efficiency have given us real peace of mind. I’m incredibly grateful for the support they provide and would recommend them wholeheartedly to any pet owner.
Insurer: Healthy Paws
By: Rikki Gross
The sales person was very patient with…
The sales person was very patient with answering all my questions and explained how fetch works with examples based off of my questions to give me complete clarity and transparency.
Insurer: Fetch
By: customer
I have a puppy of my dreams
I have a puppy of my dreams: sweet and smart, but has many health issues. Im very thankful for having Metlife. They responded quickly to all my claims.
Insurer: MetLife
By: linda H.
Ease of submitting claims
Ease of submitting claims. Called to correct clerical error easy called to person to correct.
Insurer: MetLife
By: WINONA
I just became a member of pet life met…
I just became a member of pet life met not too long ago for my puppy Max. He had to have a vaccination, which was expensive. I sent in a claim to MetLife and within a week, actually less than a week, they sent me 80% of what I paid. I I consider that great service.
Insurer: MetLife
By: Amelia
Amazing Communication
The Folks at Pumpkin Pet insurance are very fast to reply and are extremely communitive. I love the feature where you can see what your insurance will cover for an estimate so you can best prepare to make that surgery come true. I love their timely replies and the work they do to keep members like me informed and prepared.
Insurer: Pumpkin
By: Katherine