Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I am extremely disappointed with Spot Pet Insurance. I purchased coverage for my puppy believing they would help if something went wrong, but every claim I submitted was denied. My puppy was not diag
I am extremely disappointed with Spot Pet Insurance. I purchased coverage for my puppy believing they would help if something went wrong, but every claim I submitted was denied. My puppy was not diagnosed with any condition until after I had already purchased and paid for the policy, and I provided full veterinary records proving there were no prior issues. Despite that, they still refused every claim. In my experience, Spot offered no support when it was needed. I would not recommend this company and suggest pet owners look into other options for their fur babies.
Insurer: Spot
By: Chris
Great customer service and follow-up!
Great customer service and follow-up!
Insurer: Spot
By: Miguel Reyes
The agent was very knowledgeable and…
The agent was very knowledgeable and fast. The process was very easy.
Insurer: Nationwide
By: customer
I had the absolute pleasure of working with Lance Wilson
I had the absolute pleasure of working with Lance Wilson at Fetch Pet Insurance, and I cannot say enough good things about the experience. Lance helped me modify the coverage for both of my pets and made the entire process incredibly easy and stress-free. He was personal, honest, and extremely knowledgeable, taking the time to explain the options clearly and making sure I selected the exact coverage that fit my pets’ needs. I never felt rushed or pressured, just genuinely supported by someone who truly understands the product and cares about helping clients. Lance handled everything from start to finish and made sure both policies were secured exactly the way I needed them. Customer service like this is rare these days. If Fetch hired five more agents like Lance, there would be no reason for anyone to even look at another company. He truly set the standard for what great service should look like.
Insurer: Fetch
By: Meaghan ODea
This is my first time having insurance…
This is my first time having insurance for our dog. I was happy with the turnaround time of the reimbursement and the amount that was covered.
Insurer: Fetch
By: Kimberly
Spot is a great pet insurance company!
I am so glad I went with Spot Pet Insurance. In the first month of having the insurance our 7 month old Basset hound had to be spayed and then she accidently ate a needle with thread. She required emergency surgery. Spot was so easy to file a claim and they completed our claim in one week with a reimbursement to our checking account. I highly recommend this company!
Insurer: Spot
By: Ann Wilson
Spot was responsive (quick to respond) - 100% satisfaction!
Spot was responsive (quick to respond), diligent (no delays), and conclusive (made a decision on my claim and I immediately received a check). I highly recommend Spot Pet Insurance! We have had the insurance for several years and this was our first claim so didn't know what to expect but was 100% satisfied!
Insurer: Spot
By: Beth Califano
This insurance has been a lifesaver for…
This insurance has been a lifesaver for us. When we adopted our dog, we had no idea she would have the medical issues that she has, filing a claim is easy and receiving payment is fast. I recommend them to everyone I encounter who has a pet.
Insurer: MetLife
By: customer
Ease of interaction w/ MetLife.
Ease of interaction w/ MetLife.
Insurer: MetLife
By: customer