Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Had the worst experience possible with…
Had the worst experience possible with this company. They denied all of my claims for my kitten, claimed everything was a pre existing condition, and I could not easily find an email / phone number to contact them. Would not recommend.
Insurer: Fetch Canada
By: Brigitte Malana
Mannie was a delight to work with...he…
Mannie was a delight to work with...he was very knowledgeable and guided me through the process to add my 3rd cat on to my account
Insurer: Nationwide
By: Don Jenkins
SPOT Insurance
Easy to use, coverage is clear, and great customer service.
Insurer: Spot
By: Michael Montalbano
Excellent Coverage Through Fetch
Our 8-year old Boston Terrier began experiencing issues with her left eye (corneal ulcer, conjunctivitis, ectopic cilia, benign mass). After multiple doctor visits to our regular veterinarian, care was transitioned to an ophthalmologist who discerned that she was suffering from an ectopic cilia that caused many of the other issues with her eye. Our Boston Terrier underwent surgery and then I submitted multiple claims (invoices and medical records) to Fetch for the multitude of visits. As they have done in the past with another pup, Fetch paid a 90% reimbursement after the deductible was met. We are appreciative for the clarity in which Fetch uses in the reimbursement process along with the quick reimbursement—and most importantly our Boston Terrier is healthy and happy again!!!
Insurer: Fetch
By: Misty
SPOT is very prompt and fair with their claims processing service.
My little cocker spaniel dog suffered a cut on his paw so I took him to my local vet. I got the bill and paid it. I submitted the bill to SPOT Pet Insurance and 5 days later it was paid and SPOT had sent the reimbursement to my bank via direct deposit. Great service and a very fair coverage.
Insurer: Spot
By: Richard
Incorrect Claims Adjustments and Denials
If I could Healthy Paws Pet Insurance zero stars I would. Their claims adjuster rushed to review and approve/deny and mistakenly deny claims in record-time, only to delay 15 business days to correct their mistake. Insurance is EXPENSIVE... they want $300/month for a healthy dog with zero surgeries. RIDICULOUS. AVOID AT ALL COSTS!!!!!
Insurer: Healthy Paws
By: Jessica
Met life has been a pleasant company to…
Met life has been a pleasant company to deal with. They answer all our questions and concerns in a professional manner. All the claims we have submitted are processed very timely.
Insurer: MetLife
By: customer
Overall good customer experience
Overall good customer experience
Insurer: Embrace
By: Danny Harthun
disappointed
I sent my receipts to pets best on 2/14/26 and never received a word until 3/5/26. Not acceptable in my book. It was not a complicated visit. Urinary infection. No surgery, nothing. So....my expectation is that this should be accomplished within a week.
Insurer: Pets Best
By: Adrienne R