Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Friendly service
Joshua Sabado was friendly, knowledgeable, and helped me with establishing my new puppy's insurance.
Insurer: Fetch
By: Cathy
Positive experience with Healthy Paws
It has been about nine years since our dog has been insured with Healthy Paws. It has been a very positive experience. Our dog has multiple health problems and I cannot imagine how I can afford all those veterinary bills had we not have this insurance. Only once did I have a problem with an obnoxious agent years ago but that got solved. Provided you have all the invoices and complete doctors reports everything goes smoothly and swiftly. I can recommend Healthy Paws.
Insurer: Healthy Paws
By: Maria Handl
After searching for pet insurance it…
After searching for pet insurance it was no secret I was confused. So many choices to pick from. Call after call to different companies and still so many unanswered questions. One of my many calls around went to Fetch Pet Insurance. After speaking to Aileen, she walked me through and filled me in on every aspect of pet insurance. Without her I would still be looking and probably paying more for less. Thank you again Aileen ,you truly are the best. P.S. Willie says Woof!
Insurer: Fetch
By: joe knerr
I love Embrace Pet Insurance
I love Embrace Pet Insurance! It is so easy to upload a claim and they process it right away!! If you have any questions or concerns, their staff is helpful and quick to resolve your problems (if any):)
Insurer: Embrace
By: Julia Bakos
Excellent Pet Insurance
Figo has always covered our Claims quickly. Very thankful to have both our Dogs insured with them. Excellent customer service too.
Insurer: Figo
By: Joanne
They were very fast in completing my…
They were very fast in completing my claim! I got like 90% of the bill back!! I’m very happy with this insurance:)
Insurer: Embrace
By: Claudia Baeza
A great insurance plan
I have had healthy paws insurance for 11 yrs. Claims are processed quickly. First claim takes longer. Using the App is a breeze! Customer service has been excellent over the years. Human insurance could take a lesson from this pet insurance!
Insurer: Healthy Paws
By: Melanie
Josh was very helpful
Josh was very helpful in answering my questions, explaining my coverage to me and ensuring I had all the information I needed to pick the best policy for my needs. I enjoyed working with him.
Insurer: Fetch
By: Devon Geist
Embrace protects our family through good and challenging times
Our family has been protected by Embrace since Holly's "Gotcha Day". It's been 4 years now, with unwavering protection from Embrace to Holly's well-being. They kept their promise and covered Holly's healthcare needs, reimbursing all the vet and specialty cares. Holly went through TPLO on both hind knees, tumor on tail, and now back pain related to spinal disc infection and inflammation in the last 4 years. Embrace is there for us through all these. We are grateful for Embrace and will recommend them to anyone needing pet insurance.
Insurer: Embrace
By: R CM
Aileen was great!!
Aileen was professional, knowledgeable, and very easy to talk to regarding our policy. Thank you for your help Aileen! You were great:))
Insurer: Fetch
By: liz nels