Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The process is as explained
The process is as explained. Easy to use. We have recommended to friends.
Insurer: MetLife
By: customer
Issue was not resolved
Issue was not resolved When I tired to call the metlife help line on 3/7, I got stuck in a bunch of "special options" unrelated to may needs.
Insurer: MetLife
By: unhappy user
Trupanion has stood by Marley for…
Trupanion has stood by Marley for everything he has needed outside of regular annual care. I’m sooo happy that after 2 TPLO surgeries and a stubborn dermatitis, that I chose Trupanion. Thank you for being there 🙏🏽. Now if we can just get human insurance as easy, affordable and timely. 🙄
Insurer: Trupanion
By: Coral Glass
Kane Dog was very ill and can be…
Kane Dog was very ill and can be reactive. Truecare took great care of him and with a strict diet he will be fine. Healthy Paws reimbursed us within just a few days for which we greatly appreciated. Kane Dog is back to his usually self, barking at French Bull dogs and chasing squirrels.
Insurer: Healthy Paws
By: Shivaun
You make it so easy to submit claims…
You make it so easy to submit claims and the communication throughout the process is outstanding
Insurer: MetLife
By: Raymond Rose
Very happy with Spot Pet Insurance
We've been very happy with Spot Pet Insurance. They have many coverage options at competitive prices. If you need to submit a claim, it's an easy process. If you need customer service, they are very helpful.
Insurer: Spot
By: B C
They are very easy to work with.
They are very easy to work with.
Insurer: MetLife
By: customer
Prompt refund of claims
Prompt refund of claims, friendly and helpful customer service.
Insurer: MetLife
By: Rita
Pet Insured in minutes!
Easy and user friendly interface.
Insurer: MetLife
By: Crystal Green
This has been nothing short then the…
This has been nothing short then the best peace of mind for our beloved dog. They are efficient, quick, even have called me out of the blue to ask how "our dog was doing" after surgery. Unheard of!!
Insurer: Trupanion
By: Paul