Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Continually denied & wouldn't accept…
Continually denied & wouldn't accept the only records we had for our recently rescued dog. Denied claims with inaccurate statements & reasons. Would strongly recommend not ever using this "scam".
Insurer: Fetch
By: Parker
Compassion and pragmatism in pet insurance
My pup has a few concurrent cancer diagnoses and orthodepic issues. Metlife does not only make the pet parent engagement seamless but also has a team that never trades off compassion in service conversations with complex veterinary invoices.
Insurer: MetLife
By: Otto’s mom
Claim Experience
The online claim entry with invoice attachment is very quick and easy to use, the claim decision is explained clearly and payments are prompt. I feel more comfortable looking after my dog knowing you are behind us
Insurer: MetLife
By: Rev. Chris Craig-Jones
Very communicative and responsive.
Very communicative and responsive.
Insurer: MetLife
By: customer
Metlife has been great
Metlife has been great, they process claims quickly and when I have had to speak to someone everyone is very pleasant but most of the time I do everything on the app
Insurer: MetLife
By: Jessica
So Thankful I Chose Metlife
They corrected everything when it wasnt right and answered the phone rather quickly. Great service, amazingly priced i mean this is the best pet insurance policy and pricing and claims are paid out quickly and easily.
Insurer: MetLife
By: Devon
I would have given 5 stars but there…
I would have given 5 stars but there was discrepancy with my last claim. I have been getting successful payouts over the past year on Rx food and medications, but all of a sudden they were getting denied because my pets name was not on the invoice when past invoices did not have my pets name on the invoice. Why the change now? I was given no explanation why this changed.
Insurer: MetLife
By: customer
Great rates
I was thinking of buying pet insurance. I shopped around and Found Fetch to be the most reasonable. I still had questions about the policy so I called in. Josh did a great job explaining how the policy works. He answered all of my questions so I purchased the policy for my pet.
Insurer: Fetch
By: April