Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Vet cost have become very expensive…
Vet cost have become very expensive over the yers. Being older the insurance was very benefical. Was easy to access and prompt. thank you
Insurer: Pumpkin
By: Vivian
Timely
Timely, responsive, and fair. Very pleased with Spot and all that they cover. Jack is my best friend and want only the best for him. Spot helps me do this. Thank you Spot!!
Insurer: Spot
By: Maria Grimshaw
Efficient process
I called in order to give praise for the great service I received from MetLife Pet Insurance. So many people call to complain, but not many take the time to call to say thank you and say great job! They approved my claim in 2 days. Very efficient process.
Insurer: MetLife
By: Nicole
Good communication and keeping one well…
Good communication and keeping one well informed as to the progress of the claim
Insurer: Fetch
By: Jacob
The review I left says it all. Top notch work
Quick and easy good customer service. Knowledgeable lady on the other end of the phone. Also relatable since she's a og subzero player in mortalkombat also likes streetfighter. I appreciate that most of all since it's not automated and I can actually feel like it's all business but genuine interaction as well. That can make conversation feel less about rushing you out as a one and done customer and more so your an actual individual. Way to go to that lady. No pressure but that's how you get continued service and a good customer base. For the record everything discussed in regards to pricing, length of time before my coverage becomes active, and any additional questions were 100 percent answered. It did not feel like a waste of time.
Insurer: Nationwide
By: customer
Problem with the drop-down address selection menu that forced me to choose a building address but gave me no chance to include my condo unit number & I can't make changes to my profile online
It would be 5 stars except your 'address selection' has a default which has made the online application process difficult for me. Unfortunately, the policy I purchased is for the building my condo is located at as your system forced this address without allowing me to include my unit/suite number. I believe that makes the policy null and void as I am not the owner of the building located at that address, but only one condo. I called back for assistance but your live agents are unavailable from 6pm on Fri until Monday morning leaving me to worry about this all weekend as your system will not allow me to edit my profile. A colleague told me she was happy with Sonnet and that's why I signed up. Now I'm not so sure what it is going to take to fix this error.
Insurer: Sonnet
By: Ms Sylvia Borges
app is really easy to use
The app is really easy to use, very straightforward and I’ve yet to have an issue with my claims.
Insurer: MetLife
By: Cindy T.
Really quick response to claim
Really quick response to claim. It is quite easy to submit a claim. You all could teach human insurance companies a few things!
Insurer: Spot
By: Huni Fulgham