Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Coverage is good but there is alot of room for improvement
I have liked the coverage and customer service when ive called in however the time from claim submittal to being reimbursed is fairly long, the system used to pre-sort the uploaded documents is flawed and causes issue, ive had entire claims completely lost after receiving confirmation of submitting, and with a 65% increase in my premiums after the first year of working with yall it feels a bit like bait and switch pricing wise
Insurer: MetLife
By: customer
The claims submission through the app…
The claims submission through the app is very easy and claims have been paid on a timely basis. Customer support is wonderful.
Insurer: MetLife
By: Collin
Claims are easy to submit and Metlife…
Claims are easy to submit and Metlife is prompt with replies and payments. Win-win!
Insurer: MetLife
By: D. Dunham
Honored high claim without question
I have never had a problem with Healthy Paws. The app is easy to use. Claims are reviewed and processed quickly. Customer service is helpful. It couldn't be easier. My fur baby passed recently. The emergency vet bill was over $20k. I was nervous that Healthy Paws would find some reason not to honor the claim like most human insurance companies. I was wrong. They honored the claim and reimbursed me 80% no questions asked. I absolutely recommend this company for solid coverage and ease of use.
Insurer: Healthy Paws
By: Victoria
So thankful for MetLife Pet
Excellent Customer Service, and quick claims processing.
Insurer: MetLife
By: Gretchen
Poor customer service.
Poor customer service.
Insurer: MetLife
By: Svetlana Buryakov
Amazing experience at Fetch
I am so happy that I decided to call and even happier that it was Nadine that I got to speak with. I just recently got three beautiful maine coon kittens and have another on the way and I was doing research on Canadian Pet Insurance. I had actually narrowed my seach down to Fetch and another popular insurer, based on online information provided. I actually called both companies to figure out what was right for me. The first company was good but in the end, not at all affordable for me, especially when insuring four cats. I needed to up the deductible so high on each condition to get an affordable price, that it started to make more sense to just bank that amount money instead. But then I spoke to Nadine at Fetch and knew I would like her immediately. Together we were able to create a plan that was in my price range, served a much lower deductible and provided 80% coverage on all the things that mattered to be. And in all, it was only half the cost of the other company. I signed up on the spot! As mentioned, Nadine was excellent at her job. She could easily answer all my many questions and even went further and answered the things I didn't ask, but she thought I should know. Nadine has absolutely mastered the art of being both professional AND personable, truly a pleasure to deal with.
Insurer: Fetch Canada
By: Denise
Ease of claims and fast
Ease of claims and fast, reliable service. Pumpkin will also contact my vet directly if I’ve forgotten anything. In these busy times, that’s a plus!
Insurer: Pumpkin
By: Carrie
Everyone is very friendly and they get…
Everyone is very friendly and they get right to the point
Insurer: Spot
By: Gwendolyn Ricci
The policy is difficult to understand
The policy is difficult to understand. Thought medications such as heartworm would be covered but it is not as the coverage falls under prevention or some such thing. In short, not simple and clear what is and isn't covered
Insurer: MetLife
By: Susan Datz