Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great service and benefits!
Great service and benefits!
Insurer: MetLife
By: Carlos Acosta
It was easy and fast.
It was easy and fast.
Insurer: MetLife
By: William Brack
easy to use to sign up
easy to use to sign up
Insurer: MetLife
By: MICHAEL PEACOCK
when Vet Bills add up
easy to navigate app send claims with . timely response
Insurer: MetLife
By: Lillian
Nadine was great!
Nadine was very helpful in explaining policy options and getting me set up for my new puppy. I would highly recommend having Nadine help you when obtaining Fetch Insurance. Thank you, Nadine.
Insurer: Fetch
By: Sandy Reidenbach
Very easy to sign up
Very easy to sign up
Insurer: MetLife
By: Robert Moultrie
Choose Healthy Paws
Every claim is seamless and always an immediate response; great follow-up and customer service. Reimbursement is usually one or two days, which is unheard of. Highly recommend using Healthy Paws!
Insurer: Healthy Paws
By: Suzanne W.
MetLife Pet insurance easy to use and…
MetLife Pet insurance easy to use and make visits to the Vet affordable
Insurer: MetLife
By: Tom D
I filed the claim on Sunday and got…
I filed the claim on Sunday and got reimbursed on Wednesday. Quick and easy. I will say, whenever I need to speak with a customer service representative, they are some of the most friendly and helpful folks I have ever encountered.
Insurer: MetLife
By: Tom
My experience was awesome
My experience was awesome. She was very professional answer all the questions.
Insurer: Pumpkin
By: Reginice