Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Efficient claim processing
Efficient handling of claims with excellent communication through the processing
Insurer: Trupanion
By: customer
Manny explained everything very well…
Manny explained everything very well and answered all my questions for my exotic pets. Will be recommending people to him when possible.
Insurer: Nationwide
By: Catherine Hinton
Great customer service
Customer service rep was courteous, friendly, patient and professional.
Insurer: Nationwide
By: Frank Talerico
This company has gone downhill
I've had this insurance for over 4 years and in years prior had no issues with them. In the past year it's all gone downhill. When I submit a claim, they keep coming back saying I haven't provided enough documentation or they are suddenly missing my pets vet history, even though I've been using them for years. It wouldn't be possible for me to have filed prior claims without them having that. For the last few weeks I've been having another issue filing claims with them. They keep telling me documentation is blurry, however I'm sending them pdf downloads straight from chewy or screenshots from my pc. There is no way that it can be blurry. Ill send them a new one and suddenly they need more information because now something new and irrelevant is "missing" even though it's on one of the other invoices ive just provided them with. Its gotten so ridiculous. Its like no one looks at the notes or what documentation has already been provided. I keep having to call, someone tells me they have everything they need and then suddenly I get an email yet again saying they are missing information. What a scam. Worst part is you can't just swap to another pet insurance because now your pet has pre-existing conditions.
Insurer: Healthy Paws
By: Roxanna R
Very friendly
The person who helped me was very friendly. My payment method was changed quickly and I didn't have to wait to speak to anyone.
Insurer: Prudent Pet
By: Kristin
Quick
Quick, easy and simple. Just login to the app, click new claim, upload pictures of documents and submit!
Insurer: MetLife
By: customer
Their review of claims is prompt and…
Their review of claims is prompt and when additional information is required they are available to review what is needed and why.
Insurer: MetLife
By: Alisa Laskowski
Enrollment was easy
Enrollment was easy! I had questions while enrolling online and the reps were attentive and knowledgeable.
Insurer: MetLife
By: Kasandra Scalese
I submitted an ownership transfer…
I submitted an ownership transfer request in January and have had to call multiple times for updates. In early February, I received a text saying an agent would be assigned to follow up my case. Now, almost two months since I made the request, there’s still zero progress. Each time I call, I’m told about system changes and promised a follow-up the next week, but nothing happens. This level of service is completely unacceptable. I’m extremely disappointed.
Insurer: Spot Canada
By: DY
Spot Insurance is a great company to…
Spot Insurance is a great company to work with , very easy claim process . Will recommend to my family and friends .. I have been extremely happy with this provider
Insurer: Spot
By: Sherri Reily