Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Embrace is easy filingin
Embrace is easy filing, & a quick refund is made. I especially enjoy the very helpful and patient people when you call to inquire about how to do it or what to expect. Very helpful and very patient. Thank you so very much!
Insurer: Embrace
By: Carole
As always very pleasant and helpful not…
As always very pleasant and helpful not pushy at all
Insurer: Prudent Pet
By: Valued Customer
Customer friendly-extremely easy to…
Customer friendly-extremely easy to file claims and ask questions. Claims completed very quickly.
Insurer: Trupanion
By: Linda Lamb
The app makes filing a claim easy
The app makes filing a claim easy. Claims are processed quickly.
Insurer: Spot
By: Georgia Lawrence
A total scam—Do not waste your money on…
A total scam—Do not waste your money on Healthy Paws I’ve been paying over $500 a month for three dogs for more than a year and have zero to show for it. We filed our first claim for a puppy with no past medical records, and Healthy Paws has dragged this out for months with nothing but excuses and dead ends. They’re demanding “medical records” for a puppy who has none—utterly ridiculous and completely irrelevant. Every time I call, I get staff who are painfully ignorant of basics and unable to escalate. They lie about supervisors being available, keep me on hold for 40 minutes, and then vanish into a circle of meaningless promises. It’s a grand show of incompetence and avoidable delays. Finally, they closed the claim and denied it for “lack of medical records,” which is ludicrous for a puppy with no history. I canceled the plan out of sheer frustration and anger at the incompetence and the money wasted on nothing but bureaucratic roadblocks. Bottom line: this company is a scam disguised as pet insurance. Poor communication, zero accountability, and a system designed to stall. Do not under any circumstances sign up with Healthy Paws.
Insurer: Healthy Paws
By: Lisa Gutman
Poor Service, The Worst!!!!!
I’ve had my pet insured with Bets Best for over 5 yrs. The Co. must have changed hands! They are the worst! I can’t get them to pay an $83 dollar came I submitted the first of Jan. 2026 today is 3/9/2026. They told me on 2/10/2026. In a letter& I quote “At this time, this delay notification does not require any additional information from you” As of today 3/9/ 2026 it is still UNPAID!
Insurer: Pets Best
By: Robert Mayfield
Efficiency and clear understanding of…
Efficiency and clear understanding of my description with the claims. No surprises and easy completion
Insurer: Pumpkin
By: Jamie
Aileen was a pleasure to speak with
Aileen was a pleasure to speak with. It was actually my second time visiting with her. She remembered me from a previous call. She is excellent in customer service. She is very knowledgeable about the products and she was one of the reasons I chose Fetch.
Insurer: Fetch
By: Erin L. McMonigle
Easy and fool proof to submit claims
Easy and fool proof to submit claims. The Customer services reps are really nice and helpful.
Insurer: MetLife
By: NV
Easy to use and submit claim
Easy to use and submit claim. Quick replies during the whole process.
Insurer: Pumpkin
By: Beth