Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Pets Best is really responsive with the…
Pets Best is really responsive with the claims that I submitted. If theres a delay with processing the claims, I will be informed of that. I think for the most part, they are pretty fair with the claims
Insurer: Pets Best
By: Kim Parr
Zoe was amazing
Zoe was amazing, great knowledge of the subject, friendly and caring. Thank you
Insurer: MetLife
By: Lana
Embrace Pet Insurance is the real deal
Embrace Pet Insurance is the real deal. My dog had to have emergency surgery for bladder stone removal after being diagnosed with a urinary tract infection. I received an invoice from the vet for the initial visit and another invoice for the surgery. I submitted the invoices on Embrace's website and 2 business days later they issued 2 checks and dropped them into the mail. I couldn't be happier with this company. : )
Insurer: Embrace
By: Tracey M
Easy to Submit Claims and Quick Turn Around Times
Metlife has been great, the app is so easy to submit claims and payments arrive usually in less than 10 days! Any time Ive called customer service they are friendly and helpful with calls taking less than 5 minutes.
Insurer: MetLife
By: B Coon
The advocate was very knowledgeable and…
The advocate was very knowledgeable and helpful. Now waiting on my payment
Insurer: MetLife
By: customer
MetLife is great
It's very easy to submit claims and you are reimbursed within a few weeks. We've had a great experience with MetLife Pet.
Insurer: MetLife
By: customer
Excellent service on line
Excellent service on line, clear, quick and efficient. Thank you Spot
Insurer: Spot
By: Elizabeth Bonilla
This was my first time submitting a…
This was my first time submitting a claim online so it took me a while to figure out what documents were needed. SPOT was helpful and gave me time and instructions.
Insurer: Spot
By: Suzanne Anderson
Easy to submit claim and quick…
Easy to submit claim and quick reimbursement.
Insurer: MetLife
By: Claudine
Great company!
We have been with PetsBest since we brought our baby girl home! She has now had knee surgery on both legs for torn ligaments. We filed a claim on her insurance and have been very pleased with the results! To file a claim you just have to send a photo of the receipt and they handle everything else! It takes about a month or so for larger amounts but they always keep you posted on your claim! They have paid exactly as the policy says! Would definitely recommend!