Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Karley was so helpful
Karley was so helpful! she answered all my questions and took over an hour to help me out with everything !
Insurer: Fetch
By: saarah
Excellence in Efficiency
MetLife Pet Insurance is efficient, timely, and provides excellence in turnaround times with regards to receiving refunds on our vet visits for our little one.
Insurer: MetLife
By: Marci G.
Dearest Princess
Dearest Princess, Because you are truly an absolute Princess and Gem! It has been such a pleasure meeting You! We thank you abundantly for All your help, dedication and support. No words can describe the ultimate gratitude! Best & Blessings, Kristen G. XOXO ~ Hands down thus far, Fetch your Staff is incredible!!!! 🐾🐶💓🌸
Insurer: Fetch
By: Kristen G
they lady that helped me ws very helpful
they lady that helped me ws very helpful
Insurer: Embrace
By: Sharon
Thought it was good, then it turned bad real fast
My cat has been to the vet several times in the past year. Long story short, we are working on diagnosing gastrointestinal issues and it took several visits to even realize that's what it was. I had no issues with claims until his past visit. They denied it, claiming that I didn't have the right medical records, so I tried for the next month to provide everything, but they kept denying it, despite me giving everything I had. Customer service wasn't helpful, but I finally got an answer out of them as to what they needed. I submitted the extra documents, and they instantly denied my claim with no explanation as to why. What am I paying for? I have been trying to get my coverage for the past month and they won't even give me my explanation of benefits to tell me why they are declining me. Unless this is rectified, I'm cancelling by this weekend.
Insurer: ASPCA
By: Noah Bucci
I needed an appeal,$250
I needed an appeal, A $250. deductible was added on to my bill, it was an error, It was taken care of immediately, it took two days for my refund of $250, to appeared in my bank account. Thank You for your immediate attention on this error...
Insurer: Trupanion
By: PROVIDENCIA N
DO NOT PURCHASE
If I could give Embrace a 0 I would! Genuinely don't even bother getting pet insurance at all. After submitting almost $1,000 of vet bills, Embrace reimbursed $0 of it. Mind you, this was after months and months of trying to get them to even review the claims. They claimed that our cat had a preexisting condition (a fully healed Upper Respiratory Infection she had while she was in the shelter) even though the vet literally stated in the first appointment that this was NOT the issue, and even after spending hours on the phone with them, Embrace only conceded to reimburse us $98, which is well under what we are owed. We are cancelling our plan immediately and are beyond disappointed in not only the pet insurance itself but the staff who seem entirely unempathetic and unable to use a single ounce of logic in assessing claims. Update: See their stupid response to this? Did they even read the review? This type of response is exactly the issue with Embrace. In my review, I clearly stated that my cat did NOT HAVE A PREEXISTING CONDITION not even in the terms you defined it in the policy contract. Also, absolutely hilarious to say you "see a team member has provided additional information" in reference to an automated email response confirming the cancellation of my insurance plan. Don't act like you did your best attempt to right this situation; all you guys want is to take our money, you really could not care less about the health and wellbeing of the animals involved.
Insurer: Embrace
By: Lucie Edwards
Worst customer service
Worst customer service! They don’t pay for nothing! $72 a month wasted
Insurer: Spot
By: Vickie bennett
Filing claims is extremely easy, but
Filing claims is extremely easy. At the beginning, it took FOREVER for claims to be closed. Now it is going a little quicker. They have denied items based on reading documents incorrectly causing me to have to file an appeal. I too signed up because they are associated with Costco. The one thing I can count on…..they definitely take their premiums on time!
Insurer: Figo
By: Ms. D.