Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Took a while but problem was resolved.
I had some trouble logging into the mobile app. I called customer service and was told to try from my computer. I did but still a problem. I was trying to reset my password because biometrics had expired. I wasn’t getting the authentication number at all. A notification said you were having technical difficulties so I waited a couple days and everything was working. Annoying but resolved.
Insurer: MetLife
By: Carolyn S
First Pet Insurance Experience - Very Satisfied!
Prompt responses to claims with clear explanations of coverages. This is my first time purchasing pet insurance and I couldn't be happier.
Insurer: MetLife
By: P D
As usual very knowledgeable and helpful…
As usual very knowledgeable and helpful people!
Insurer: MetLife
By: customer patty Cukrov
Quality service
Overall the MetLife pet insurance is fantastic. They review claims quickly and disburse payments in a timely manner. I do like that the claim forms are pre filled out with my information and my dogs insurance policy number. An opportunity to improve the experience on the customer end would be to find a way to integrate the claim form into the app, so that I don't need to fill this out by hand and attach a picture along with the receipts from the vet, but this is by no means a reason to lower the star rating. I have and would continue to recommend MetLife to anyone looking for insurance for their pets.
Insurer: MetLife
By: Michelle L.
I never had pet insurance before
I never had pet insurance before. My pups are young ang pretty healthy. Metlife insurance was offered through my employer, so I decided to get insurance for my 2 pups. it was the best decision I have ever made. I have had to make a few claims outside of the regular Health care and Metlife has been great. The claims process has been easy and the live assistance was amazing. Folks were friendly and supportive.
Insurer: MetLife
By: B Billiot
I had the pleasure to talk with Nadine…
I had the pleasure to talk with Nadine Van Ness. She set me up with everything i needed. It was a great experience. I would definitely recommend fetch to friends and family. Ty Nadine for all your help
Insurer: Fetch Canada
By: Yvan Godard
They were expeditious processing my…
They were expeditious processing my claims. Very helpfil
Insurer: MetLife
By: Sharon Pollard
Pet insurance with Metlife
Metlife Pet Insurance has been one of the best decisions I could have made for my fur babies. The app makes it so easy to submit your receipts and the money is deposited directly to my account. The staff are knowledgeable and professional. Thanks Metlife Pet!!
Insurer: MetLife
By: Janet Osterlund
Love how easy it is to file a claim and…
Love how easy it is to file a claim and how quickly we receive a response.
Insurer: Spot
By: Hilary Lipscomb
Best insurance for my pet
Best insurance for my pet! The site is easy to navigate, easy to submit claims and very fair with reimbursements. I've been a member for 10 8 years and hopefully for another many years.
Insurer: Pets Best
By: Denise Shepard